Information Communications Technician (ICT) Apprentice (Fixed Term Contract)

Are you passionate about technology, a natural problem-solver and eager to play a crucial role in ensuring the smooth operation of an organisation's information and communication systems? If so, we have an exciting opportunity for you to join our team as an Information Communications Technician (ICT) Apprentice.
In this role, you'll be responsible for delivering efficient operation and control of the IT and/or telecommunications infrastructure that is vital to supporting the information systems needs of our organisation. Working alongside experienced ICT professionals, you'll develop a diverse set of skills to troubleshoot and resolve issues, ensuring our systems and services remain secure, resilient, and aligned with business requirements.
A day in the life can involve:
- Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues
- Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
- Installing and configuring computer systems, performing software upgrades, and maintaining network environments
- Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
- Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required
- Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
- Maintaining a safe and secure working environment, adhering to health and safety protocols
- Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancements
As an ICT Apprentice, you'll have the opportunity to gain hands-on experience in a wide range of areas, including network management, cloud services, virtualization, and telecommunications. You'll develop a strong understanding of the principles and technologies that underpin modern information and communication systems, as well as the industry regulations and best practices that govern their operation.
We welcome individuals from all backgrounds who possess a keen interest in technology, strong problem-solving abilities, and excellent customer service skills. A proactive, organized approach to work, the ability to communicate technical information effectively, and a commitment to continuous learning are essential.
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship, you'll have the opportunity to learn by doing, putting newfound knowledge into practice every day. Our first-class coaching, tailored development opportunities, and challenging, rewarding work will empower you to reach new heights. If you're a curious, ambitious learner eager to grow, this is your chance to unlock your full potential and build the future you envision.
You will gain a vast range of useful experiences and skills whilst working towards the Level 3 apprenticeship standard, Information Communications Technician. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies. Please note: As part of your off-the-job learning, you may be required to travel to a training centre. This location may differ from your primary work base. Candidates should be prepared for occasional travel as part of the apprenticeship programme.
You will build your skills over a 18-month period, starting in July. These skills will help you develop personally and professionally. Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training at your Amazon base location, online learning as well as mentoring from our experienced team members.
We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups including communities for women in tech, LGBTQ+ employees, and underrepresented minorities, foster a culture on inclusion that empowers us to be proud of our differences. These groups provide community, mentorship, and a platform for your voice to be heard. We're committed to building a workforce that reflects the customers and communities we serve.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional., We will be holding online assessments from November through to February, with assessment centres taking place between February and May.
We will keep you informed throughout the application process to update you on the status of your application.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

For the apprenticeship programme we prioritise applicants eligible to government funding for their apprenticeship and for this you need to:
- Be 18 years or over before the start date
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the programme
- Not be registered to study on a UK government funded course ending June 2025 or later
- A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
- GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
PLEASE NOTE: This position is a 18 month fixed-term contract.
You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship
Please note, you will be required to evidence your qualifications. If you have gained qualifications outside of the UK you will be required to evidence that they are equivalent. Note: This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation, and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship. If you already have related qualifications or 2 years plus experience in this field please visit amazon.jobs
PREFERRED QUALIFICATIONS
These will be a plus for your career at Amazon, but are not necessary to enter the programme:
- You are able to operate in a fast-paced environment
- You are able to demonstrate drive and a passion for learning
The recruitment process will start with your online application - simply submit your CV and complete a few quick eligibility questions. Next, you'll showcase your natural aptitude through an innovative game-based assessment. To get to know you beyond your CV, the next stage of the process will be a video interview. Here you'll be able to tell us more about you, your motivations and any transferrable skills you have. The final step is our assessment centre, where you'll meet the team, and demonstrate your passion in person. As part of the assessment centre, you may be expected to take part in a group exercise, a presentation, 1 to 1 interviews and other tasks relating to your chosen programme. After you've attended the assessment centre, the recruitment team will be in contact to confirm the outcome of your application.