Intern - Data Centre Operations Analyst

Salary Not Specified

ServiceNow, City of Westminster

Full time
U
Onsite working
Graduate programme

Posted 2 days ago, 19 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: b5dead8af48645a385497482933a3715

ServiceNow

Full Job Description

As a Data Center Operations Analyst, you will be a member of the Service Engineering Team that is responsible for global infrastructure design, standards, operations and architecture.
You will implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labelling.
Perform basic hands-on hardware break-fix with servers and network appliances.
Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
Collaborate with vendors who operate inside of our data centers.

To be successful in this role you will:
Currently enrolled in an accredited university working on a relevant Master's Degree
Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating no earlier than December 2025
Must be available to start on 19th May OR 16th June 2025
Commit to the full-time 12 weeks (3 months) internship
Ability to travel to other offices/data centres in the UK
Hands-on experience or an interest in data centres operations.
General knowledge of data centre facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
Working knowledge of networking/server architecture and hardware.
Process oriented and experienced in process development.
Strong analytical skills with the ability to multi-task several unrelated issues.
General documentation skills with particular emphasis on technical processes and standards.
Knowledge and experience in ITIL process methodologies a plus.
Proven ability to function independently in ambiguous situations with a record of success.
Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Intern - Data Centre Operations Analyst

Full Job Description

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