IT Operational Lead (Second Line Support)

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
You will be primarily responsible for the operational leadership of a faculty or service aligned IT Second Line Support Function. Working with colleagues across IT, you will have responsibility for day to day leadership of colleagues through effective support, mentoring, coaching and management of workloads. You will act as a point of escalation, as well as being professionally experienced in the delivery of Second Line Support Services, incident management and request fulfilment you will be able to guide, support and challenge colleagues in your team to ensure optimal resource allocation and prioritisation. You will have excellent communication and interpersonal skills, along with the ability to lead and manage others in line with the University's Leadership strategy and Policies.

o 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - that's 42 days a year!
o Generous pension scheme options plus life assurance.
o Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
o Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
o Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!