Go to job search

IT Service Manager

Skanska Uk Plc, City of Westminster

IT Service Manager

Salary Not Specified

Skanska Uk Plc, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 16 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 21d2ad595ce145d390517ae654b037f0

Full Job Description

  • Ensuring that Service Level Agreements and Underpinning Contracts related to business systems are appropriate for the agreed service level.
  • Responsible for the definition and implementation of the Service review processes with focus on performance mgmt.
    • Responsible for the coordination among business, suppliers and IT Operations of the implementation of relevant ITIL Operation and transition processes (Change, incident, access, etc).
  • Ensuring excellent proactive and reactive service is always delivered to business, taking ownership and responsibility for driving consistent services to defined SLA's.
  • Manage major incidents, providing punctual actions, requesting the vendor of identifying their root causes and defining remedial actions (problems, prevention, and avoidance).
  • Ensuring preventive maintenance and regular supplier reporting occur to schedule and to quality.
  • Responsible for ensuring all suppliers perform their DR and PEN tests to the agreed schedule and delivery of any remedial activities, and have their accreditations and insurances renewed as per contract.
  • Support managing the systems delivery process to ensure smooth and quality services are delivered (Programme manager).
  • Ensure project governance and security standards are adhered to.
  • Assist with budget mgmt. and cost control
  • Responsible for contractual notification to vendors

    Teamwork and being a team player
  • Ability to drive resolution in critical situation (DR, cyber incident, etc)
  • Manage relationships effectively with suppliers and business
  • Desirable previous experience of delivering projects in a more structured manner, improving process and delivery
  • Desirable ITIL service management experience
  • Knowledge and experience of SLAs and suppliers' management, as well as service monitoring methods and tools.
  • Excellent communication and presentation skills, including a proven ability to persuade and influence others using a variety of communication styles.
  • Commercial awareness
  • Ability to be dynamic, self-motivated and work on own using own initiative is essential

    SCS IT Team is responsible for managing cloud-based services and on-site facilities for about 2000 users. Our services are SaaS by Construction related solution providers, and our effort is towards ensuring business requirements and service levels are met; aligned to collaborative delivery of technology solutions.
    • Due to continued growth, we are looking to hire an IT Service Manager to join our IT team of currently 15 people managing an ecosystem of around 30 business systems, most of them in a SaaS or fully managed model. The focus will be on managing IT Suppliers, their performance, and the coordination with IT Operations. As an IT team we strive for excellence and are constantly looking to improve the service we provide, with that the successful candidate will need a "continuous improvement" mindset. This role report into Head of IT.

Relevant jobs