IT Support Technician

To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales., The post holder will be able to: Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager. Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):

• Microsoft Windows 11 & 10 (Operating System)
• Microsoft 365 (Click To Run, Office, Vision, Project)
• GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)
• GP Managed Print Service (Hewlett Packard)
• Authentication Services (Active Directory, Azure)
• Deployment Services (SCCM, InTune, WSUS)
Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:
• Cegedim
• Community Health Councils (CHCs)
• Dell UK
• EMIS
• GP Practices
• Heath Education and Improvement Wales (HEIW)
• Hewlett Packard
• Hospices
• National Imaging Academy Wales
• NHS Wales Health Collaborative
• NHS Wales Shared Services Partnership (NWSSP)
• Prisons
• Public Health Wales (PHW)
  
  The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
  
  Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
  
  Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.