23 IT / Telecommunications jobs in Pontypool, Tor-faen - Torfaen

We require a Microsoft 365 (M365) application administrator to support the in-house Microsoft team with processing various application queries. The applications administrator will monitor service requests logged for the team and provide support to staff across the department, as per their requirements. You'll guide users through best practice, championing M365 solutions where possible. You should have experience of using the Microsoft admin centre, as part of the role will require using the Teams and SharePoint admin centres to carry out activities such as checking permissions and amending group settings. You will work with our M365 applications engineer team to implement changes and support staff. As part of this role, you'll actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available. You will:

• Work with the Microsoft 365 team to improve ways of working in the organisation using Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Lists, SharePoint and other Microsoft applications.
• Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation.
• Assist with monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department
• Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues relating to Microsoft applications and tools, including SharePoint, Planner and Microsoft Forms
• Work with the Microsoft 365 team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
• Assist the technical team in delivering projects such as migrations, upgrades and application deployments.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for 'Best Public Sector Employer' at the Women in Tech awards!