It Technician

Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find an IT Technician to join our Tech Operations team. Is this your next opportunity? As an IT Technician, you will be providing world class tech support to LDS Group by email or in person. Logging all incidents, problems and requests raised in the service desk. Proactively managing ticket updates, owning the ticket lifecycle through to resolution. Dealing with a wide range of technologies and personnel in a fast paced, dynamic environment with rapidly changing requirements. This is a great opportunity to enhance your career and support us to create a supportive, collaborative environment where great tech support happens seamlessly. Note: Interviews for this position will take place in early January 2025. PERKS OF THE JOB We are proud to be an award winning workspace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, yoga and health treatments! HOW YOU'LL SPEND YOUR TIME

• To take ownership of support requests, ensuring they are logged and
updated in appropriate systems.
• To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.
• Administration of identity platforms including Okta to set up user accounts and manage access permissions.
• Configure and build end user devices in a timely fashion, for deployment at scale.
• Carry out day to day maintenance, administration and support on end user devices including laptops and mobiles/tablets.
• Contribute to the growing Tech Ops knowledge-base, updating both internal and customer facing documentation.
• Mentoring Junior Technicians and helping to create a supportive, collaborative environment where great tech support happens seamlessly.
• Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice.
• Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards.
  
  Skills matter, experience is useful, attitude is everything.
• Recent experience of working in a tech support role will be extremely useful, preferably in a media or tech business.
• Familiar with: macOS, iOS, Google Workspace, VC and AV Systems.
• Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP
• Strong troubleshooting skills, particularly around hardware, software and networking.
• Focused and committed to providing excellent customer service through all levels in a fast-paced work environment.
• Ability to listen actively and work effectively as a team, with a willingness to diffuse high-tension situations with empathy.
• Enjoys working hard in a fast-paced environment and open to change, and able to shift gears easily and able to learn quickly when facing new problems.
• Able to build rapport quickly with end users from all different levels of the organisation. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably
• Able to work effectively, resourcefully, and independently as part of a team.
  
  We're probably the biggest studio you didn't know was fuelling your favourite content. We've been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.
WE ARE COMMITTED We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive. We are an award-winning digital content studio and media network, specialising in building and connecting with audiences, delivering exceptional results and long lasting organic growth for world famous brands. Founded in April 2013 and born for the digital entertainment era, we are made up of over 500 digital experts across UK, LA, Germany & APAC. We work with the world's most recognised TV, sports and consumer brands, creating content for more than 700 digital channels globally and delivering over 9 billion organic views per month. We also have the UK's 3rd largest streaming catalogue, running our own digital broadcast network of more than 80 distinct channels brands, operating across all major social video networks, including YouTube, Facebook, Instagram, TikTok and Snap, as well as 8 FAST channels syndicated across the globe to OTT platforms such as Samsung TV Plus & Roku. We exist to realise potential in premium content, audiences untapped, revenue undiscovered, innovative creative ideas, emerging industry talent, new digital platforms and our team of digital experts. Little Dot Studios