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Job Details Field Support Representative / Engineer (Middle East) R25291

MBDA S.A.S., Stevenage

Job Details Field Support Representative / Engineer (Middle East) R25291

£50000

MBDA S.A.S., Stevenage

  • Full time
  • Temporary
  • Remote working

, 13 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 788ea03f1a3f4cf9b89d382974ba0c01

Full Job Description

  • Work as part of the Field Support Team, providing full-time in-country support to our export Customer in the Middle East, within the scope of your Company Approval.
  • After an initial training period in the UK (duration depending on prior experience and requirement), you will deploy to the Customer location on a full-time basis until Dec 26 (extension to contract expected).
  • Respond to Technical Queries from the Customer in a reasonable and timely manner.
  • Initiate and implement process and technology improvements to deliver Continuous Improvements in MBDA Quality and product availability and make suggestions to the customer.
  • Ensure all necessary tools and equipment are available for use and provide timely replacement and or calibration to secure minimal disruption.
  • Assist other organisations with information and technical support regarding Company Products during any requests for Support during munition shipping / receipt or installation and commissioning activities; at a Customer location.
  • Be sensitive and appropriately responsive to the UK and any Export customer's local culture, behaviour and requirements., Employees receive 25 days of paid annual leave per calendar year, in addition to all statutory and public holidays., We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policies allow individuals great levels of flexibility around the hours they work and where they work. Depending on your role and function, this may include options for paid overtime, dynamic leave (time in lieu) and more., Our MBDA Retirement Savings Plan is a 'Defined Contribution' plan in the Mercer Master Trust, administered by Scottish Widows. The standard contributions are 4% of an employee's base salary and 6% employer contributions. You can increase both employee and employer contributions by up to 2%.
    • Financial Awareness - Employees have access to free financial webinars hosted throughout the year, along with access to a financial education website which provides plenty of useful hints, tips and guidance on managing financial wellness. Share Incentive Plan - Acquire shares in our UK Shareholder, BAE Systems PLC, the scheme is tax efficient on shares purchased. Mortgage Advice - As part of our financial wellbeing initiative employees can access free of charge mortgage advice and webinars. Season Ticket Loan - Employees can borrow the value of public transport season ticket for bus or train journeys to and from work and spread the cost over 12 months. Critical Illness - To help reduce the financial impact after being diagnosed with a critical illness, employees receive a tax-free lump sum payment that can be used for any purpose including covering medical expenses, adjustments to lifestyle and more., Employee Assistance Programme - The Employee Assistance Programme is free, independent, confidential and is available 24 hours a day/365 days a year. Employees have access to short-term counselling (which includes up to 8 structured face to face, telephone or virtual sessions). Voluntary Private Medical Insurance - Private Medical Insurance offers three healthcare plans to suit your individual requirements for you and your family. Funded Private Medical Insurance - Eligible employees (Grade C & Above) are enrolled as standard into the company funded Private Medical Insurance benefit. Dental Insurance - The Dental Insurance benefit provides the option to claim cash back on everyday dental expenses such as, minor treatments, routine examinations, restorative treatment and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare Cash Plan - The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare and Leisure - The Healthcare and Leisure benefit provides the option to claim cash back on everyday healthcare expenses such as medical fees, dentist fees, opticians and also provides access to special deals and concessions on sporting and recreational facilities.

    Experience of working within the munitions within the UK Defence domain (ideally RAF) would be an advantage.,
  • Practical 'hands on' engineer willing to work with the Weapon System Designers, the customer, the MoD and Customer partners / stakeholders.
  • Possess strong interpersonal skills, as you will need to be able to work with a variety of different cultures and levels of technical skill while maintaining a willing, helpful attitude and a calm professional manner, even when things change at the last minute.
  • Sound knowledge of Military Hierarchies, MoD structures and engineering processes whilst keeping yourself up to date in the relevant technical areas.
  • Deliver, or assist in the delivery of Field Support to the highest quality, on time and on cost including responding to technical queries from the Customer.
  • Be able to mentor others as appropriate and provide 'On the Job' training.
  • IT Literate, you will be familiar with 'Office' software applications and be able to write detailed and precise reports for the customer and stakeholders alike. You will be a confident communicator who is polite and appropriate with all levels up to and including customer senior military ranks.
  • Maintain personal and Technical reports and records of all Field Support activities, to a high standard.
  • You may be required to lead a Contractor's Working Party, at the Customer's location, in the UK and overseas, within the scope of Company Approval.
  • Having experience and a working knowledge of the Defence environment and (ideally but not essential as training will be provided) experience of working with Air Launched munitions at second / third line.

    MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
    • We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process., Healthworks Gym Membership - The Healthworks on-site gym at our Stevenage site offers a range of facilities and equipment, alongside a variety of classes available during the week. Annual Gym Membership - Take advantage of discounted membership at over 3,600 of the UK's leading gym chains, leisure centres, hotel health clubs, independent gyms, boot camps and yoga studios. The Club -The Club provides a fantastic opportunity to enjoy great social activities - from theatre trips, days out, to sporting activities., We're proud to be a nationally recognised employer at MBDA. We have received a range of employer awards including Glassdoor Best Places to Work 2022; Gold awards from Investors in People, the 5% Club, and Armed Forces Covenant. We are also currently ranked #1 in the UK's Best Big Companies to Work For 2022 league table, as well as #1 for Manufacturing.

    Salary: Up to £50,000 depending on experience Dynamic (hybrid) working: Onsite with customer 5 days a week Location: Initially in Stevenage for training, then the Middle East. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you:
  • Company bonus: Up to £2,500 (based on company performance and will vary year to year)
  • Pension: maximum total (employer and employee) contribution of up to 14%
  • Overtime: opportunity for paid overtime
  • Flexi Leave: Up to 15 additional days
  • Flexible working: We welcome applicants who are looking for flexible working arrangements
  • Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
  • Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…, This increases to 26 days after 10 years of service and 27 days after 30 years. You can enjoy more time off by purchasing up to an additional five days holiday through payroll., We recognise that having or adopting a child is a significant life event for our employees and as a family friendly employer we offer a range of enhanced family leave provisions to support employees before, during and after a period of leave.
    • Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. We also offer 2 weeks enhanced pay for paternity leave, and neonatal care leave for up to 12 weeks where a period of extended hospital care is required after birth. Employees also have access to support whilst undergoing fertility testing and treatments.Lifestyle - Discounts & VouchersLifestyle - Discounts & Vouchers Discounts - The Discounts platform includes a great range of features such as: discounts, instant vouchers, reloadable cards, easy saver cards, cashback, mobile app and Wellbeing Centre. Costco - Permanent employees of MBDA qualify for Costco's individual membership. Technology Vouchers - Purchase the latest gadgets and white goods up to the value of £2,500 and spread the cost over 12 months. Charity Donations - Donate up to five charities each month, with full tax relief on all donations. MyCar Scheme - The MBDA MyCar Scheme offers employees the opportunity to access up to two new vehicles via a salary sacrifice arrangement including an all-inclusive package. Holiday Purchase - Purchase up to 5 days' extra holiday whilst making tax and National Insurance savings, spreading the cost over 12 months., Development of our people is of vital importance to us at MBDA, which is why we ensure everyone has access to the teams, tools and resources needed to achieve their goals. This includes our dedicated in-house Learning & Development team, our Apprenticeship programmes, a variety of online learning platforms, and much more. We encourage new learning and will provide up to £150 in financial support per year if you wish to participate in further study in your own time. If you lead a team, or hope to do so in the future, we offer a range of management training opportunities, with paths designed for people of all experience levels.Dynamic Working We want our people to work when and where they feel they can be most effective. For most of our employees, we have a flexi-time scheme that allows you to choose, within certain parameters, when you start and finish each day and how you can use time you have accrued. For roles that do not have to be based on one of our sites full-time, you will have opportunities to work from home as part of your agreed Dynamic Working arrangement. If you have worked the time, you are also able to accrue and take up to 15 days of Flexi-leave per annum, in addition to the 25 days of annual leave provided and bank holidays.Security Clearance All employees at MBDA are required to hold UK Security or BPSS Clearance.

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