Lending Administrator

Lending Administrator Salary: £26,250 Hours: 35 hours per week, Monday - Friday Permanent Location: Newcastle upon Tyne Hybrid Working Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics

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There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK's original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond. We promote a hybrid working environment, which means you will work at our office in Newcastle Upon Tyne office as well as at home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. The Role: The main purpose of the role is to ensure all collateral securities for SME lending are perfected in accordance with the Bank's policies and procedures in a timely and efficient manner. You will prepare and produce accurate and timely key documentation (letters, charge documents and emails etc.) to support the provision of quality services to SME customers who have applied for a business loan, in line with all relevant standards and regulations. You will maintain security record systems, both in electronic and paper format, to enable the effective provision, storage and retrieval of complete and accurate information relating to SME Securities. You will manage your own workload and work closely with both our customers, their legal advisors and our SME Relationship Managers, keeping all parties up to date with processing requirements and issues, ensuring their needs are fully understood and appreciated. Key accountabilities:
• Contact/respond to customers and their legal advisors by letter, phone or email to obtain or clarify information which can support application processing and other activities.
• Provide robust, detailed explanations on complex processing requirements and issues to our customers to ensure their needs are fully understood and appreciated.
• Maintain knowledge of regulatory and legal requirements relevant to the role, adhering to compliance requirements.
• Ensure that service levels and/or contractual obligations are delivered to provide good customer outcomes.
• Plan and prioritise work, ensuring all deadlines and targets are met
• Ensure all interaction with customers is recorded in a timely, accurate and effective manner - including updating all computer-based records to maintain and enhance data integrity and provide a basis for accurate assessments of performance.
• Participate in the development and maintenance of procedures, systems and processes to support the effective delivery of operational activities, and support the effective implementation of any changes and developments into the work of the team.
Knowledge, Skills and Experience Required:
• Excellent customer service skills
• Reliable and ethical, respecting customers' confidentiality.
• Ability to plan and organise time, resources and activities effectively
• Good verbal and written skills.
• Accuracy when preparing internal and external documentation
• Interpersonal skills
• Experience of working to an SLA.
• Knowledge of SME banking is desired but not essential
What You Can Expect From Us:
• Flexible and home working options
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers on continued learning & development
• Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
• 2 paid days for volunteering per year
• 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time. We are passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.
  
  Excellent customer service skills
• Reliable and ethical, respecting customers' confidentiality.
• Ability to plan and organise time, resources and activities effectively
• Good verbal and written skills.
• Accuracy when preparing internal and external documentation
• Interpersonal skills
• Experience of working to an SLA.
• Knowledge of SME banking is desired but not essential
  
  We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics.
There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK's original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.


• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers on continued learning & development
• Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
• 2 paid days for volunteering per year
• 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time. We are passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.