Manager Digital Customer Experience Research & Design (m / f / d)

Manager Digital Customer Experience Research & Design (m/f/d) weekly working time of 40 hours. Mondays to Fridays. TODAY, YOU'RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU'RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Tasks: As a Manager Customer Experience Research & Design, you shape how we in DHL deliver excellence in a digital world. You are part of a small team of CX Designers and Researchers that help improve customer experience on DHL's digital touchpoints, most prominently DHL.com. You contribute to defining relevant CX questions, identifying suitable research methods and delivering required customer insights. In this position, you directly contribute to delivering excellence in a digital world. Principal Accountabilities:

• You provide product owners with important customer insights through CX research. For this, you identify the right questions in discussions with your stakeholders and select the right research methods and tools to answer these questions. You either generate helpful customer insights yourself or select the right agencies to support. You manage the agency briefing and the entire research process including presenting results in suitable formats to different levels of stakeholders.
• You connect with stakeholders on different levels, and work closely together with the product and customer journey owners during the entire design and research process
Knowledge, Skills and Experience:
• Experience in preparing, conducting, and analyzing qualitative and quantitative surveys/interviews/usability tests (including designing interview guides, recruiting participants, conducting and analyzing in-depth interviews, quantitative/statistical analysis in Excel, R, STATA, or SPSS).
• First-hand familiarity with managing quantitative and qualitative research, interviews, panel discussions, user testing, etc.
• High level of self-organization and ability to oversee and handle multiple projects and team members
• Team player who enjoys working together with stakeholders from all over DHL group
• International mindset with excellent communication skills in a global environment
• Experience in the logistics sector preferable
• Bachelor / Master Degree in Business, Psychology, Socialogy, Economics, IT, Design or similar
• 5+ years of professional experience in a relevant environment (e.g. CX/UX Design & Research, Interaction design, information architecture, etc.)
• Digital portfolio or work samples
• Previous experiences in a multi-national professional environment
• Fluency in English required, fluency in German preferred
Your benefits: We offer excellent employee benefits, a competitive salary package and great development opportunities. Your contact: Nadin Hess will be happy to answer your questions via email. Interested in this responsible position with its varied tasks? Please click on "Apply Here" and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs. We are looking forward to your application. CONNECTING PEOPLE. IMPROVING LIVES.


• Experience in preparing, conducting, and analyzing qualitative and quantitative surveys/interviews/usability tests (including designing interview guides, recruiting participants, conducting and analyzing in-depth interviews, quantitative/statistical analysis in Excel, R, STATA, or SPSS).
• First-hand familiarity with managing quantitative and qualitative research, interviews, panel discussions, user testing, etc.
• High level of self-organization and ability to oversee and handle multiple projects and team members
• Team player who enjoys working together with stakeholders from all over DHL group
• International mindset with excellent communication skills in a global environment
• Experience in the logistics sector preferable
• Bachelor / Master Degree in Business, Psychology, Socialogy, Economics, IT, Design or similar
• 5+ years of professional experience in a relevant environment (e.g. CX/UX Design & Research, Interaction design, information architecture, etc.)
• Digital portfolio or work samples
• Previous experiences in a multi-national professional environment
• Fluency in English required, fluency in German preferred
  
  At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Tasks: As a Manager Customer Experience Research & Design, you shape how we in DHL deliver excellence in a digital world. You are part of a small team of CX Designers and Researchers that help improve customer experience on DHL's digital touchpoints, most prominently DHL.com. You contribute to defining relevant CX questions, identifying suitable research methods and delivering required customer insights. In this position, you directly contribute to delivering excellence in a digital world. Principal Accountabilities:
• You provide product owners with important customer insights through CX research. For this, you identify the right questions in discussions with your stakeholders and select the right research methods and tools to answer these questions. You either generate helpful customer insights yourself or select the right agencies to support. You manage the agency briefing and the entire research process including presenting results in suitable formats to different levels of stakeholders.
• You connect with stakeholders on different levels, and work closely together with the product and customer journey owners during the entire design and research process
  
  We offer excellent employee benefits, a competitive salary package and great development opportunities.