Microsoft 365 Administrator

The Senedd uses technology in innovative ways to engage with the people of Wales and provide services to Members of the Senedd. To help facilitate this, ICT have adopted, developed and deployed a range of applications from Microsoft’s suite of technologies.
As part of this adoption, we have migrated many solutions to the Microsoft 365 (M365) stack. These include Exchange, OneDrive, SharePoint, Teams, and Power BI. Also included are products within the Power Platform, specifically PowerApps, Forms and Power Automate.
The team is also heavily involved in the exploration of Microsoft Artificial Intelligence (AI) tools that have the potential to aid general productivity, accessibility and wellbeing.
To continue to provide excellent levels of support to all users, and to extract maximum benefit from the tools available, we have introduced a dedicated M365 team.
You role will be to assist the team in the management of supported applications to agreed service levels. You will work closely with colleagues across the organisation to continually increase awareness of the products to maximise improvement opportunities, as well as working with internal and external learning providers to ensure a complimentary suite of training packages., + Monitor and manage tickets assigned to the M365 team within our IT Service Management (ITSM) tool, helping to ensure timely resolution and adherence to SLAs
+ Assist with general administration and monitoring the health of the M365 environment
+ Provide support for the development and delivery of the managed training provision for all aspects of M365 products
+ Assist with the technical management of the Senedd’s intranets
+ Help to ensure that appropriate process, procedures, and any associated documentation is in place to monitor performance and capacity
+ Assist with the administration of bespoke-developed solutions across M365. This includes products within the Power Platform such as Forms, Power Automate and Bookings
+ Work with project teams where M365 may provide a direct solution, or where integrations are required with 3rd party products
+ Maintain awareness of M365 platform updates, features and functionality
+ Any other duties commensurate with the level of the post., You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

1. Experience with ITSM Tools
Experience managing and resolving tickets within IT Service Management (ITSM) tools, helping to ensure adherence to SLAs.
2. Expertise in M365
Demonstrable expertise using a wide range of products within the Microsoft 365 (M365) environment, keeping pace with the latest features and functionality.
3. Collaboration and Communication Skills
Proven ability to communicate and collaborate efficiently with colleagues and project teams to achieve successful results.
4. Adaptability and Flexibility
Experience being adaptable and flexible, willing to take on additional duties and adjust to changing priorities.

Desirable criteria:
The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.
1. Experience of administering one or more services in a Microsoft 365 tenant

Senedd, Tŷ Hywel, Cardiff Bay - Agile
This role will normally be based at Tŷ Hywel in Cardiff Bay with hybrid working. It is anticipated that you will need to attend the office at least 1 day per week, but is subject to any change in business requirements and associated working patterns.
We will provide the equipment and support required for you to successfully work from home and in the office.

Alongside your salary of £27,365, Welsh Parliament contributes £7,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%