Museum Visitor Services Assistant

Reporting to the Visitor Services Supervisor, Museum VS Assistants are responsible delivering a visitor welcome that exceeds expectations, while also fulfilling many back-of-house and visitor facing support tasks., All Museum Assistants act as keyholders for RAMM and receive training to undertake out of hours security call-out response (1 week in 9), for which a vehicle is provided. The role requires you to have a full clean driving licence and to live within a 20 minute drive of the Museum; this is a non-negotiable requirement as it forms part of our emergency response. Only applicants who can meet this requirement will be considered for the role.

You will be articulate and friendly and enjoy working in a busy, visitor-facing environment. Energy and reliability are key qualities to bring to the role as you support the set-up of our busy programme of events, activities and corporate hire while also playing a key role on keeping the building and collections safe, secure and welcoming for all our visitors.

The Royal Albert Memorial Museum (RAMM) is an award-winning regional museum funded by Exeter City Council and by the Arts Council through the National Partner Organisation scheme.

Re-launched in 2011 following a major Heritage Lottery Funded redevelopment, winner of the Arts Fund Museum of the Year Award in 2012 and with a vibrant exhibition, events and corporate hire programme, as well as visitor figures in the region of a quarter of a million per year, RAMM is a friendly and welcoming service that sits at the heart of Exeter's cultural and economic life.

With consistently 'Excellent' reviews on Trip Advisor and a host of tourism awards since opening, RAMM has built an outstanding reputation for high quality exhibitions and a great visitor experience. The Visitor Services Team plays a key role in delivering these standards.

A visit to RAMM should consistently surprise and delight our Visitors and we aim for every interaction with the Visitor Services Team to exceed their expectations!, At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

The role is one of a team sharing a 9-week rota pattern of working that covers our 7-day operations. Evening and weekend working form a key part of the role. This part-time role works a varying shift pattern across the 9 week rotation and averages 18.5 hours per week.