Operational Lead

We're looking for an Adult Social Care Direct Operational Lead, Interested?

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!

The team…

Adult Social Care Direct is the contact centre for all enquiries into Adult Social Care, this includes referrals for Care Act assessments, Safeguarding concerns, Information and Advice, Mental Health Act assessments as well as other enquiries. The team is made up of an Operational Lead and Contact Coordinators. The team receive enquiries and referrals from a number of a range of people such as service users families or other professionals as well as in different formats i.e. telephone and on line forms.

About the role…

The Operational Lead is responsible for the day-to-day management of the team reporting to the Team Manager. As Operational Lead you will be required to support the Team Manager with the development and maximising of team performance this will include regular supervision and Achievement and Development with the Contact coordinators.

You will be involved in recruitment, absence management and monitoring and investigations when required. Support interagency working including working with other Team Managers in Adult Social Care to ensure the service is well-coordinated and working effectively therefore providing a high-quality service. To quality assure enquires and decisions ensuring the appropriate pathway at first contact. To collate and produce data information to monitor and measure performance and to continue improve the quality of the service. Priduce and develop policies and procedures to ensure the service is delivering consistent and timely service to all customers.

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary between £37,938 to £40,476 pa
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping

It's time to apply!

We're delighted that you want to come and work with us. Please take a look at the full job profile via this link: JOB PROFILE. It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we'll be checking to ensure that they meet the essential criteria as set out in the job profile.