Operations Manager

We're seeking a skilled Operations Manager to join the Estates and Facilities Management (FM) Services team. In this role, you'll manage essential services and facilities across a large government estate, ensuring a secure, efficient, and sustainable environment for all employees and visitors. You'll be part of a transformative effort to create a smaller, more adaptable, and environmentally responsible estate, supporting everything from front-line service centres to back-of-house offices., Security Coordination: Work alongside the National Security Lead to establish physical security protocols across sites and manage integration with the Security Control Centre (SCC).
- Process and Workflow Design: Aid in mapping processes, workflows, and reporting lines with stakeholders and the SCC Supplier.
- Contract Monitoring: Oversee SCC contract performance, working with the Supply Chain Management team and integrator partners to maintain service quality.
- Stakeholder Collaboration: Cultivate strong relationships with the Estates field team, service delivery partners, and supply chain providers to ensure seamless operations.
- Security Review Participation: Collaborate on the National Security Review, ensuring security systems are integrated and reported as required.
- Governance and Reporting: Maintain governance practices, track SCC reports, and ensure timely data-sharing with key stakeholders.
- Risk Management and Compliance: Proactively monitor trends, identify risks, and resolve issues within the security and FM scope, ensuring compliance with legislation and organisational policies.
- Innovation and Improvement: Partner with SCC suppliers to foster innovation, champion sustainability initiatives, and support continuous improvement.

Security and Operations Expertise: Demonstrated experience managing security and FM requirements within large, complex environments.
- Facilities and Project Management: Proven experience in managing premises and FM roles, including working with supply chain partners.
- Legislation Knowledge: Familiarity with current legislation governing security provision across large organisations.
- Analytical Proficiency: Ability to analyse complex estate management issues and recommend cost-effective, sustainable solutions.
- Reporting and Presentation Skills: Experience creating reports and presentations for various stakeholders.
- Risk-Based Decision-Making: Skilled in making informed, risk-based decisions regarding security and facilities interventions.

Leadership and Behaviours
- Continuous Improvement: Commit to self-improvement and take ownership of team performance and development.
- Clear Accountability: Understand and uphold your role and responsibilities within the team structure.
- Policy and Process Enhancement: Support the improvement of standards, policies, processes, and governance, and collaborate across teams for enhanced results