Out of Hours Advisor

Creative Support is an established provider of mental health and learning disability support services, with our Head Office based in the centre of Stockport. As an Advisor on the Out of Hours desk, you are part of an important wider team who delivers high quality customer service, advice and support to our staff and service users 24/7 nationwide. The role involves receiving, logging and responding to a variety of telephone calls that come into the Out of Hours Desk. You will provide effective telephone and administration support to assist in the key functions of our waking night service. This role is suitable for someone who is good at listening, enjoys fulfilling a duty of care, and likes to feel part of a valuable team. This role is perfect for someone who is looking to gain insight into the social care sector and enjoys responding to a fast paced environment. The Out of Hours service runs with the support from a qualified and trained senior advisor, with wider oversight from the 24/7 Senior On-Call for more serious incidents, safeguardings and emergencies. You must be available to work on a rota system fulfilling up to 3 x 12 hour night shifts 8pm - 8am per week. The rota is set well in advance to facilitate people as far as possible. Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures. As a Creative Support employee, you are entitled to a number of benefits such as:

• Excellent training and development opportunities
• Free life assurance
• Pension with company contribution
• Highly serviced employee advice line
• A range of employee discounts
  
  Are you calm, supportive and enjoy problem solving in your approach to work? We are looking for a caring, professional and person centred individual to join our Out of Hours advisory desk at Creative Support.