Paediatric cancer Macmillan Support Worker

The scope of the role will vary, though the main objectives are:
- Provide cover to the paediatric oncology call service and respond to patient queries in a professional and efficient manner. Follow the Standard Operating Policy for clinical issue escalations
- Book and outcome cancer CNS appointments on PIMS in accordance with the agreed process
- Set up Electronic Health Needs Assessments (eHNAs) and contact checklist with patients, book and outcome appointments for completion of care plan with cancer CNS. This may involve telephone or face to face consultations with our patients depending on the setting
- Support patient events and real time survey capture
The Band 4 Paediatric Oncology Support Worker demonstrates a level of skill and understanding which enables them to undertake specific tasks delegated by the team lead and in accordance with relevant procedures, guidelines and policies. They will undertake both routine and specially identified tasks for which they have been trained and assessed as competent., 1. Co-ordinate care by providing a single point of access, including rapid re-entry into the system for those patients identified as having urgent or specialist needs
A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of healthcare. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.
2. Co-ordinate care for patients with non-complex care needs
To proactively identify patient and carer needs using knowledge, approved tools, such as the eHNA, and procedures to ensure that people get the right support to meet their needs. The role requires use of judgesupport ment in responding to the needs of individuals. The level of judgement required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the CNS where appropriate.
3. Co-ordinate education and support for people with non-complex care needs
To co-ordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers. To provide information and support to enable cancer patients and their carers to enable them to navigate the health and social care system.
4. Navigation of Cancer Pathway
The post holder will support the coordination of care for cancer patients through their cancer pathway. This role will be focussed on providing general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life before, during and after treatment. The post holder will provide cover for the Paediatric Oncology Pathway Navigator appropriate to the roles and responsibilities of this post.

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley., King's College Hospitals NHS Foundation Trust is one of London's largest and busiest teaching hospitals, with a strong profile of local services serving the boroughs of Lambeth, Southwark, Lewisham and Bromley.
King's College Hospitals NHS Foundation Trust aim to transform cancer care and patient experience. The overarching aim of the support worker role is to assist in improving cancer patient experience. This will be achieved through supporting personalised care and ensuring patient needs can be met, from diagnosis, throughout the cancer pathway, allowing them to live life as fully as possible. They will work in a central team, supporting our Clinical Nurses Specialists (CNS) s with non-complex calls and needs, allowing the CNS' to focus their expertise on managing more complex clinical care., King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible., + Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
+ All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
+ Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.
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King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.