Pathology Service Desk Analyst
Imperial College Healthcare NHS, City of Westminster
Pathology Service Desk Analyst
Salary not available. View on company website.
Imperial College Healthcare NHS, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 9c5f5fa39991425ab958f967d56ca205
Full Job Description
North West London Pathology (NWLP) is a new partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Trust and The Hillingdon Hospitals NHS Trust. The partnership represents a new model for delivering pathology testing in a modern, efficient operation that manages 25 million tests per year. Our services are delivered at six hospital sites across North West London. We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital. The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and reports. This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service. The Call Centre is part of Pathology Business Services; Pathology Business Services actively encourages Lean working and continuous Service Improvement.,
- Provision of an efficient telephone and enquiry service for pathology result and pathology IT.
- Handle a large volume of inbound and outbound calls in a timely manner.
- Responding to user queries and complaints in an efficient and professional manner.
- Escalating user issues with management when the need arises.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with relevant teams
The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems. They will be willing to learn new techniques and have experience of working with IT or telecommunications systems.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Relevant jobs
- Call / Contact Centres Jobs in Bexley, Bexley
- Call / Contact Centres Jobs in Bexleyheath, Bexley
- Call / Contact Centres Jobs in Bromley, Barnsley
- Call / Contact Centres Jobs in Bromley Common, Bromley
- Call / Contact Centres Jobs in Camden Town, Greater London
- Call / Contact Centres Jobs in City of Westminster
- Call / Contact Centres Jobs in Croydon, Cambridgeshire
- Call / Contact Centres Jobs in Ealing, Ealing
- Call / Contact Centres Jobs in Enfield, Hyndburn
- Call / Contact Centres Jobs in Greenwich, Amber Valley
- Call / Contact Centres Jobs in Hackney
- Call / Contact Centres Jobs in Hammersmith and Fulham, Hammersmith and Fulham
- Call / Contact Centres Jobs in Harrow
- Call / Contact Centres Jobs in Hillingdon, Hillingdon
- Call / Contact Centres Jobs in Hounslow
- Call / Contact Centres Jobs in Islington, Leeds
- Call / Contact Centres Jobs in Kensington and Chelsea, Kensington and Chelsea
- Call / Contact Centres Jobs in Kingston upon Thames
- Call / Contact Centres Jobs in Lambeth, Lambeth
- Call / Contact Centres Jobs in Lewisham
- Call / Contact Centres Jobs in Merton, Oxfordshire
- Call / Contact Centres Jobs in Orpington, Greater London
- Call / Contact Centres Jobs in Richmond upon Thames
- Call / Contact Centres Jobs in Sidcup, Greater London
- Call / Contact Centres Jobs in Southwark
- Call / Contact Centres Jobs in Sutton, Doncaster
- Call / Contact Centres Jobs in Tower Hamlets, Tower Hamlets
- Call / Contact Centres Jobs in Twickenham, Greater London
- Call / Contact Centres Jobs in Wandsworth, Wandsworth
- Call / Contact Centres Jobs in Wimbledon, Greater London