Patient Assistant

Be responsible to the Surgery Supervisors for their actions, responsibilities and work In conjunction with the Surgery Supervisor, identify his / her own training and development needs and participate in periodic appraisals. Main duties of the job

• Care ofpatients
• Processrequests for repeat prescriptions according to practice guidelines
• Bookinterpreter / advocates as requested
• Ifpossible assist with interpreting as necessary
• Processrequests for patient transport
• Dealwith patient samples in a clinically safe manner
• Promote and maintain high levels of hygiene and control ofclinical infection are in place
• Encouragepatients to engage with the practice through making comments and suggestions through patient questionnaire and other ways of getting patient feedback
• Tobe a first point of contact for patients requiring general information relatingto the practice, procedures, registration finance etc
• Postshould be opened, stamped, and sorted to the appropriate persons
• Deliveriesshould be received, signed for and stored appropriately
• Notesshould be made up and stored appropriately
• Feesfor non-NHS services should be received and appropriately recorded
• Filing,scanning and retrieval of paperwork
• Registrationsand deductions
• Informationentered on the clinical system should be clear and accurate.
• Toprovide general administrative support as required
• Provide cover for members of the team duringepisodes of sickness or annual leave, Patient Assistant (Receptionist)
Our Patient Assistant team is the first point of contact for ourpatients and other visitors to the practice. As such, members of the PA teammust maintain high standards of professionalism and friendliness. Job purpose To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership. Job Summary To be the front face of the organisation and provide outstanding service to patients. In particular to have responsibility for Contact with patients in reception, through phones or via digital means Continuity of care The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative. Core Tasks and functions Contact with patients Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place Engagement with patients Encourage patients to engage with the practice through making comments and suggestions Actively promote the patient questionnaire and other ways of getting patient feedback

Essential
• GCSE
Experience Desirable
• EMIS WEB experience
• Experience in working in a primary Care / GP practice
  
  We are Bromley by Bow Health We do more than providing NHS General Practice Services. We are at the cutting edge of community development work in health care and believe that health is so much more than the absence of disease.
  
  Salary : £ per - The Living Wage rate applies to all employees