Personalised Stratified follow up Cancer support worker

The Lewisham and Greenwich NHS Trust provides specialised cancer diagnosis, treatment and care to patients at both University Hospital Lewisham and Queen Elizabeth Hospital. Cancer services are provided by a multidisciplinary team and we work closely with other departments throughout the Trust to provide high quality care. We are part of the South East London Cancer Network and are linked to the Cancer Centres at Guy's, King's and St Thomas' Hospitals.
Personalised Stratified Follow-up (PSFU) is a model of aftercare service to ensure individual patients are managed on the best follow-up pathway to address their specific needs. It focuses on promoting wellbeing, recovery and empowerment to provide patients with the information and confidence for self-management.
The overall aim is to improve patient experience and quality of care, by implementing a personalised, tailored approach to aftercare for each individual patient, and to ensure patients are provided with information, support and reassurance to enable them to self - manage and live well beyond their cancer diagnosis and treatment., To respond to calls to the Service promptly and courteously, identifying the need, providing information, and or referring and signposting to relevant staff and or services as required
To answer calls to the service providing advice on aspects of the patient's care within defined boundaries and limits.
To provide guidance and emotional support to callers to the service
To signposting callers to other support services
To support people affected by cancer to self-manage
Have a full understanding of the personalised cancer care (formerly - Recovery Package), Holistic Needs Assessments and care plan, Treatment Summaries, Health and Wellbeing events and Stratified Follow up.
Be responsible for the recording and management of stratified follow up database (if applicable) and ensure accurate data collection to support the process.
Use hospital information systems to record and review patient information of both clinical and non-clinical nature.
Act as a key liaison point between support services within the pathway.
Analyse data and produce ad hoc reports as directed.
Deal with non-clinical queries from patients, their carers and members of the multidisciplinary team
Ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
Undertake further duties (deemed appropriate to the grade and responsibility of the post) not covered in the job description to ensure the smooth running of the department

Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream, · To be the first point of contact for patients, relatives/carers and all staff groups accessing the service. This is face to face and/or via the telephone
· To adhere to the Service Operational Policy so that patient/user calls are triaged and dealt with in a timely and appropriate manner by identifying the need, providing information/signposting and or onward referral to the relevant staff and or service
· Be accountable to the Team Lead, Macmillan Advice and Guidance Service (MAGS)
· To develop positive relationships with relevant departments and individuals including but not exclusive of CNS, Radiology departments, Outpatient departments and admin staff, members of cancer MDT
· Help coordinate the patients who are going on to stratified follow up for cancer patients
· Book all patients appropriately on to the database/Somerset Cancer Registry
· Help coordinate the patients who are going on to open access stratified follow up for cancer patients
· Track all cancer patients who are on stratified follow up across Lewisham and Greenwich - ensure investigative scans are being managed and reviewed. To raise scan results to the clinician so a letter can be sent to the patient and their GP in a timely manner.
· Provide support to the CNSs with all elements of the recovery package
· This post is designed to act as the key support for the stratified cancer patients; tracking patients follow up pathway and ensuring timely and accurate collection of data.
· This is a role with lots of variety and ad hoc demands and the post-holder must possess excellent time management and planning skills. This post may develop over time to meet the specific needs of the clinical unit and the changing demands on the service.
· Liaise with departments involved in providing care and core services to ensure that Survivorship Targets are met and highlight to the recovery package project manager when we are behind trajectory so that corrective action can be taken.
· The post-holder will collect data relating to the personalised cancer care (formerly recovery package) and prepare reports to the Project Manager
· The post holder will also be required to produce reports and undertake audits as required.
· Ensure continuous learning of the local Trust patient administration and cancer registry systems (i.e. iCare, Somerset, Remote Monitoring System).
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.