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Project Manager - Technology |EUC | EUC - Others - London, UK

Infosys Limited, City of Westminster

Project Manager - Technology |EUC | EUC - Others - London, UK

Salary Not Specified

Infosys Limited, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 29 Oct | Get your application in today.

Closing date: Closing date not specified

job Ref: f3759377cce24937b040ac5e8d3fabf8

Full Job Description

  • As a Regional SPOC and a Single point of escalation contact for the region to handle the scope of services across all Schedules (Incident Mgmt, Service Request, Branch Technicians, Dispatch Services, Project execution)
  • Daily Operations - Work with Vendors, Infosys Leads on daily operations to ensure teams are following escalation mechanism, having right support to follow the established process in resolving Incidents related to Software, Hardware etc.
  • Manage Client Escalations: Handle and resolve escalations from clients effectively.
  • Governance Reporting: Establish Daily / Weekly / Monthly governance with Vendor / Infosys leads.
  • SLA Review and Compliance: Review Service Level Agreements (SLAs) and ensure adherence
  • Service Improvement: Continuously enhance service support delivery.
  • Stakeholder and Client Management: Manage relationships with stakeholders and clients effectively.

    End User Computing (EUC) - SAM, HAM, IMAC and Incident Management
  • ITIL
  • ServiceNow / Jira reporting
  • Agile/Scrum Knowledge

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
    • Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

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