Relationship Service Manager

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join our team in the role of Relationship Service Manager. You will be positioned within our Wholesale Client Services Team, which is focussed on Coverage supporting in helping our Clients both for New Business & ongoing Client Servicing In this role, you will:

• Proactively manage all aspects of Client Services for an assigned group of RMs/ Clients within our Global Banking portfolio, ensuring high quality of service delivered at all times to Clients and Customers.
• Work alongside Client Managers and Client Service Managers, taking responsibility for the operational effectiveness of the client relationship, helping clients and RM's navigate HSBC's Global Network, Local Coverage, and Product Support Team.
• Remit over Global Banking Client Servicing, in ensuring our Clients are managed via an industry-competitive, streamlined process. Will report directly to the Head of UK Corporates Onboarding.
• Manage Onboarding of clients for New Business, covering KYC, Regulatory requirements, account setup, as well as working directly with KYC Operations Team on CDD Renewals, Event Driven Reviews & Exit Activities, if required, by facilitating engagement with RMs and Clients to ensure key risk indicators remain within risk appetite.
  
  A strong understanding of our Global Banking clients, and the products we offer them, along with a willingness to learn and manage client Onboarding requirements.
• Flexible approach to investigating and resolving root causes of issues that impact our Clients and Coverage Teams
• Strong networking across our Coverage, Product and Wholesale Client Services Teams
• Strong relationship management skills with the ability to engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
• Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
  
  Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
  
  We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.