Resilience & Recovery Lead

The role reports to the Head of Resilience & Recovery within Enterprise-Wide Technology (EWT), the UK Firm's internal technology division. In total, EWT comprises c. 1,100 FTEs across both retained and outsourced teams, and across both onshore and offshore locations; budget for the fiscal year is c. £160m. EWT is accountable for delivering a range of services to the UK Firm, including gathering requirements, solution design, build and run, and the execution of complex change portfolios focused on security, data, core infrastructure and business applications., You will be a key part of our Resilience & Recovery team, creating risk-based resilience and recovery strategies, plans and roadmaps for our technology; create and maintain failure scenarios to guide invocation and recovery across multiple teams; and periodically test recovery plans, ensuring that recovery targets, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), can be met. This is a vital role that will help KPMG to identify, mitigate and manage significant risks in our technology estate.,

• Create risk-based resilience and recovery strategies, plans and roadmaps for all technology supporting KPMG business services, including Cloud and on-prem infrastructure, SaaS, hosted applications and data
• Create and maintain failure scenarios to guide invocation and recovery across multiple teams, including Service and Security Operations, Cloud Engineering, other KPMG Member Firms and Global IT Services, and third party service providers as required
• Develop end-to-end playbooks and test recovery plans, ensuring that recovery targets, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs), can be met; identify lessons learned from simulated and real examples of business disruption, ensuring continual improvement
• Ensure that business services are mapped to all relevant components of the tech stack and that an operating model exists for the maintenance of this data; proactively target technology weaknesses to improve resilience and recovery, e.g. by identifying and remediating End Of Life components, reducing point-to-point integrations, increasing redundancy and high availability, and removing key person dependencies
• Maintain a risk register covering all types of planned and unplanned downtime arising from technology, e.g. due to mergers and acquisitions, Cloud migration, maintenance and upgrades, cyber attacks incl. ransomware, failed changes, and system failures
• Provide training, advice and support to business unit CTOs, the Head of Service Operations and the Head of Cloud Engineering to develop their own resilience and recovery plans where these aren't supported by centrally maintained scenarios, e.g. including the recovery of SaaS applications deployed in the business
• Create and sponsor projects to enhance the resilience and recovery capability of the technology function; act as a key stakeholder in the Backup and Recovery programme to implement Backup as a Service (BaaS)
• Provide input on the evaluation, selection, implementation and maintenance of technology systems and third party services, ensuring appropriate investment in strategic and operational capabilities
• Create and introduce KPIs to ensure that platforms are being managed and maintained to underpin viable recovery, e.g. backups are occurring as planned, data is being replicated, and recovery scripts function correctly
  
  A highly experienced IT professional, working as Head of Disaster Recovery or similar in current or previous roles; you need to be passionate about building a Recovery & Resilience CoE in KPMG and have a proven track record of doing this elsewhere
• Rich experience of working closely with other teams across the technology delivery lifecycle
• Excellent communication and stakeholder management skills, with the ability to influence C-suite executives and others, to build and maintain strong relationships
• Solid problem solving skills, including the ability to analyse complex data, identify core issues, and investigate, evaluate and reach appropriate conclusions
• Broad experience of different types of technology change and resilience projects, including software, applications, infrastructure, middleware and end user computing
• Good working knowledge of Business Continuity Standards (BS25999/ISO22301) and the Business Continuity Institute's Good Practice Guidelines
• Good understanding of Microsoft M365 and Azure recovery capabilities desirable
  
  Technology is at the heart of what we do and part of the very DNA of our business. That's why we've invested in a single powerful team of connected technologists. 1,500 specialists, creating a step change in the way we work. Broader, deeper expertise, which is delivered to our clients faster than ever. Our connected solutions stretch across a range of specialisms too. From technology transformation, cyber and risk management through to security operations, data and analytics, automation, powered apps and Cloud. This is an opportunity to join a team that combines the entrepreneurial spirit and imagination of a start-up with the resources only a global network can provide. We're committed to simplified structures and are investing in workplace tools that enable us to collaborate and innovate whether you're working at home, in our office or at client sites.