Risk and Control Business Support (General Insurance Customer Operations)

This is an exciting opportunity to support our General Insurance Customer Operations business area. You will be joining an empowered team where colleagues are actively encouraged to realise their potential, with a strong focus on colleague engagement, psychological safety, and personal growth. This is a varied role with a primary focus on monitoring operational resilience and developing our risk & control landscape to keep our colleagues and customers safe from any potential harm. You will be responsible for actively influencing and shaping our risk management framework to ensure that our existing controls are fully monitored and effective and that any new risks are identified, escalated and where possible mitigated. This will include monitoring adherence to our compliance, conduct and governance policies. You will report into the Risk & Control Manager and work closely with the Customer & Control Operational Lead and Senior Contact Centre & Change Manager. You will have opportunities to support the wider General Insurance Customer Operations Head of Function and their wider Senior Leadership Team. Your responsibilities will also include providing line management support to our small team (2 FTE) who provide Risk-based Monitoring of Operational Telephony Conduct. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too… What you'll need · Completion of control assessments in line with Risk procedures. Implementing associated action plans when improvements identified, or controls assessed as not effective. · Monitoring and monthly reporting on all operational risk areas, this will typically include control adherence such as Data Privacy, Data Loss Prevention and information security breaches, Conflict of Interests policy, Gifts & Hospitality policy, mandatory training completion and adherence to records management principles. · Designing new controls to help mitigate risks and issues paying close attention to any new operational initiatives and process changes. · Supporting adherence to Records Management requirements · Line management and personal development of direct reports.

We're looking for candidates who are self-motivated, adaptable, and collaborative. · Analytical Mind Set & Problem-Solving Capability · Willingness to Develop and Broaden Skillset · Planning & Organisation · Stakeholder Management · Leadership · Communication & Impact · Collaborative Working · High Attention to Detail

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes.

• A generous pension contribution of up to 15%
• An annual performance-related Group performance share
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days holiday
• A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?