Roaming IT Engineer

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available. Applicants must hold a valid UK driving license. Applicants must have a period of employment within the education sector We are a leading managed service provider in the Education Sector, and are looking for a Roaming Engineer to facilitate client visits to support the ongoing running of their school's network. If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Your responsibilities will include: Roaming Engineer:

• To take ownership for a group of sites within the CTS array of clients, dealing with their 1st-2nd line issues.
• To be the escalation point for all technical issues for the client, and escalate to the CTS Helpdesk where appropriate.
• To think of solutions to common problems - a "can do" attitude.
• Provide a good level of technical expertise to all assigned customer networks.
• To visit client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions.
• To identify areas of growth within the school from a technical and engineering front and escalate this to the Account Manager.
• Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the Account Manager.
• To participate in engineering projects within the school holidays.
CTS Remote Helpdesk:
• To be part of the team that respond to calls on the CTS Helpdesk.
• Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email.
• Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of staff where needs be.
• Conducting full and thorough diagnostics with end users to enable ticket resolution.
• Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress at the end of each day.
Checks: To do regular checks on our client systems, which include, but are not limited to the following:
• Disk space checks
• Back-up checks
• Event log checks
• Cluster shared volume / shared storage for hypervisors
• SNMP traps
  
  2-3 Experience managing Enterprise level network infrastructures / service desk.
• Experience with Virtualization (VMWare or Hyper-V).
• Cloud services experience.
• Professional qualifications (degree) or Microsoft Certified Systems Administrator (MCSA, Microsoft Certified Engineer (MCSE) or equivalent demonstrable experience.
• Other specialist IT specific qualifications i.e. Aruba, Cisco, HP or other enterprise level software/hardware.
• Experience in the education sector is desirable but not essential.
• Car and valid UK driving license.
  
  An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
• Exceptional career development and advancement opportunities including Microsoft/Apple training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.
If you are interested in this role and would like to find out more, we would love to hear from you.