Scheduler

Forrest Recruitment Ltd are working with a highly successful, global organisation who work with a large worldwide client base. The company are seeking an experienced Scheduler to join their modern Wigan office - you will be working within a team of 4 and reporting to the Head of Support Services. This is a crucial role for the business and involves ensuring the operational support requests are responded to and fulfilled in line with the company contractual obligations. Duties will include:

• Receiving incoming customer support requests via telephone and email, which could relate to faulty equipment or requirement for equipment moves and changes
• Recording and processing customer support requests utilising the company's CRM system
• Compiling accurate quotations, estimates or proposals for chargeable support works, moves or changes
• Co-ordinating both chargeable and non-chargeable works in line with company service level agreements and standards
• Ensuring that documentation and information relating to chargeable and non-chargeable work is provided, obtained and recorded in line with company procedures
• Invoicing for chargeable work in line with payment terms and client credit accounts
• Creating, producing and reviewing appropriate support related reports requested by the Head of Support Services
• Responding to, resolving and when appropriate escalating customer or suppliers issues
• Attending and participating in relevant meetings with management team, technicians, customers and suppliers as and when required
• Establishing and maintaining effective interpersonal relationship with those contacting during work
• Completing required training for the post and strive to meet development objective
• Performing any additional duties as directed by the needs of the business
  
  Working hours:
• Monday to Friday
• 9:00am - 5:30pm
Company Benefits:
• 22 days holiday (increasing 1 day per year up to 25 per annum), pension scheme, Company, contractual sick pay, private medical, cycle to work scheme, free parking and regular social events.