Senior Analyst, Technical Account Manager

When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thats work worth doing.
Senior Analyst, Technical Account Manager
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

How Youll Find Success

We hire the best talent with the intention of developing and promoting from within.
Our interview process maintains high standards to ensure we find the right fit.
Our company's success is intertwined with the success of our people.
We lead from the front on important issues, prioritizing social responsibility.
We have dedicated teams focused on Diversity and Inclusion (MOSAIQ), cancer research (Five For The Fight), and Women in Leadership (WLD).
To learn more about our values, read the stories of our employees through Qualtrics Life.

How You'll Grow

Enhance your software platform knowledge and technical troubleshooting skills.
Build your problem-solving, critical-thinking and client-facing skills.
Learn critical commercial skills and strategic account management.

Things Youll Do

Thought Partnership & Cross-Functional Partnerships

Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions

Technical Advising & Project Management

Become an expert at the company for our most strategic platform capabilities and understanding the customers platform needs
Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
Build systems to facilitate program objectives and system effectiveness and measure reliability of services
Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort

Technology Support & Configurations

Seamlessly integrate new product features into existing programs
Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice.
Execute build and configuration services that align to client objectives and strategic goals

Bachelors degree minimum
Native or professional level of written a verbal communion skills in English and French
4-8 years experience working in a technical, consulting, or client-facing role
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
Comfort in working both autonomously and collaboratively
Ability to articulate technical concepts to a non-technical audience
Familiarity with software and front-end development
Excellent verbal and written communication skills
Strong problem-solving skills

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

This is a high-performing team with a do-what-it-takes approach to problem-solving.
We believe in achieving success through teamwork and collaboration.
Individual success is secondary; you win when the team wins.

Our Teams Favorite Perks and Benefits

On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting Experience Bonus after a year of service. The purpose is to fund a dream youve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!
A comprehensive package consisting of base, bonus and equity
Check out more about our benefits here

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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London, England