Senior Credit Controller

The postholder will be part of a team of Credit Controllers providing a high quality and efficient credit control service to the Trust for International debt. He/she will play a leading role in the collection of the Trust's International and Private Medical Insurer and Self pay debt and will ensure that a low debt profile is maintained.

The postholder is responsible for reporting the Trust International, Private Medical Insurer and Self pay debt position, highlighting large or old debt with appropriate narrative and action plan. They will have sole responsibility for keys accounts as directed by the Credit Control Manager., To be responsible for the collection of all International debt to ensure that the Trust's income is maximised. To ensure that all debt managed is kept constantly under review and a low aged debt profile is maintained.

To maintain regular contact with your client portfolio via face-to-face visits with senior client personnel, to expedite payment, resolve queries, and be the face of the organisation. This will require a high level of communication skills including diplomacy, negotiation, and a highly professional business manner.

To deal with the more complex/sensitive debt. Establishing payment plans taking into account sensitivities and the cultural and economic background of the debtors, whilst managing key accounts.

To be responsible for identifying debts that are considered uncollectable and to regularly report to the Head of Finance that are potential write offs.

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.