Senior IT Support Engineer

The Role: We're now recruiting for a Level 3 Senior Internal Support Engineer to join our busy team based in London. The main focus of this role is to provide support for the use of key business applications and hardware. The role can be varied and covers a wide range of technologies so the candidate must be able to adapt to changes in responsibilities and duties as appropriate. Part of this role will also be to identify any potential issues and improvements to systems and to provide adequate solutions to the changing requirements of the business. There will also be an expectation of involvement in project work being carried out on the wider business IT infrastructure and platforms.,

• Provide support for the use of key business applications.
• Operate a helpdesk system responding to problems quickly, efficiently and in a timely manner.
• Maintain user accounts in Active Directory, Office 365, Exchange.
• Build, service and troubleshoot laptops, desktops and virtual servers where needed.
• Assist with infrastructure planning and projects. This will include any networking, switching or wireless projects under way.
• Ensure systems are kept up-to-date and maintained in line with best practice.
• Co-ordination with 3rd party vendors to support systems.
• To follow and aid in the development and deployment of ISO processes and software solutions in line with business strategy and the priority set by management.
• Evaluate and implement appropriate technologies and where appropriate.
• Assist in the support of onsite meeting room equipment (Poly, Cisco, Surface Hub), WiFi and printing