Senior IT Support Engineer

Provide day-to-day support onsite via Tech Bar
Deploy and support locally attached devices
Provide Level 2 hardware and system software support
Coordinate with vendors for server support
Maintain processes and procedures for on-site support
Manage equipment spares inventory
Monitor and analyse equipment failures
Identify opportunities for service improvement
Coordinate with Service Desk and other departments
Handle hardware distribution and related administration
Support board meetings and events
Own, monitor, track, communicate, and close ticketsWhat You'll Need

Technical Skills:
Windows 11 troubleshooting, configuring, and optimisation
Software and application support
Mobile Device Management (MDM)
Hardware troubleshooting
Network troubleshooting
Audiovisual technology
Cloud services (e.g., Microsoft 365)
Soft Skills:
Exceptional customer-facing and communication skills
Adaptability and problem-solving abilities
Familiarity with Google WorkspaceHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Tasks: Address how-to questions, troubleshooting, break/fix services (in-person or via MS Teams)
Skills: Proficient in Windows 10/11, Office 365, Google WorkspaceWho We're Looking For

Passionate about IT and customer service
Excellent hardware/software break-fix experience and problem-solving skills
Superior service and assistance for support-related issues
Strong soft skills
Responsible for IMAC life cycle and managing ticket queues
Adhere to SLA agreementsWhat You'll Do