Senior Manager, EMEA Benefit Operations

The EMEA Benefits Operations Senior Manager plays a pivotal role in overseeing and managing the delivery of a diverse range of benefits across the EMEA region. This position is essential for providing leadership in benefit operations with their team, instilling a continuous improvement mindset, and having an excellent project management skillset. The role will also have a focus on data-driven analytics, leveraging data insights and metrics to identify opportunities for process streamlining and automation. This position requires fostering effective stakeholder management and communication skills to build relationships with cross-functional teams both regionally and globally, ensuring excellent service for our EMEA customers.,

• Provide subject matter expertise to the team by providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.
• Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.
• Lead and collaborate on projects to ensure successful outcomes for the region, including open enrollments and country, regional, and global initiatives.
• Proactivity looks for opportunities for process improvements and automation in our benefit delivery to our customers.
• Accountable for robust compliance controls in the region's benefit processes that will support audits and compliance requests.
• Collaborate with the Benefit Centre of Expertise and Service Delivery Management on operationalizing benefit offerings in the region to reduce manual actions and streamlining processes.
• Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.
• Manage the region's knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.
• Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our EMEA customers, BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.


• Benefit expertise within health, welfare, and retirement programs
• Leadership of a regional team
• Collaboration and influence with multiple stakeholders regionally and globally
• Project Management
• Data-Driven & Analytical Skills
• Vendor Management
• Customer-focused
• Communication and presentation skills in simplifying complex benefit topics
Ideal Candidates Would Also Have
• Bachelor's degree or equivalent
• Experience working with: Workday, ServiceNow and Benefits Enrollment Platform (Mercer Darwin or other)
• Language Requirement - English (other language is a plus)
  
  Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us