Senior User Researcher

It's a great time to join DVSA as we expand the User Research function in our growing User Centred Design team. We work in established multidisciplinary continuous improvement teams and also in the early stages of change delivery, and we support services across the organisation to provide better experiences for our users. This is an exciting opportunity to build upon your skills and experience in an evolving team while working on high-profile digital services that are used by millions of people every day. We're looking for an individual who:

• advocates for user needs to create services that help millions of people in their everyday lives.
• can work on high-profile projects and create digital experiences with a human touch.
• loves their craft and enjoys helping others to develop theirs.
If this sounds like you, then make sure to apply! There really is no better time to join us at Driver and Vehicle Standards Agency (DVSA). We're committed to improving safety on Britain's roads and have growing opportunities to work on a wide range of interesting and exciting projects across our programmes. Our Digital-first vision is supported by a clear strategy which allows our staff to develop and grow. There's never been a better time to join the DVSA. If you want to find out more about this role, get tips on the application or ask the hiring manager (Paul Moran - Head of User Centred Design) any questions, join us for a virtual information session on Wednesday 13th November at 17:30.,
• Take end-to-end ownership of user research sessions from initial concept to implementation, through to synthesising and presenting findings.
• Plan and conduct user research activities using appropriate qualitative and quantitative research methodologies.
• Confidently draw insights and conclusions from collected research materials and use these to shape the strategic direction and design of services.
• Present findings and related design/business recommendations and user insights to project stakeholders at all levels.
• Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service features.