Service Desk Analyst

Be responsible for primary user support and customer service 1. 1. Respond to queries from all calls, portal, emails, chats from the client 2. Become familiar with each client and their respective applications/ processes 3. Learn fundamental operations of commonly-used software, hardware and other equipment 4. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software 5. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits 6. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 7. Should be Customer Focused 8. Hands-On experience on ZenDesk 9. familiar with iOS and MacOS X 10. Should have experience in Helping Others

Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include

• Contributory pension of up to 5%
• Extra holiday purchase
• 4x life insurance policy
• Private medical insurance (50)
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.