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Service Desk Analyst

Insight, City of Westminster

Service Desk Analyst

Salary not available. View on company website.

Insight, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 4 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 9f8d1349a62b4ed99695fe7bf8eea1b0

Full Job Description

  • Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution.
  • Documentation: Maintain and update accurate knowledge base documentation quarterly.
  • Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of IT services and applications.
  • Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery.
  • Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance.
  • Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively.
  • Service Improvement: Contribute to the enhancement of support processes and identify opportunities to improve service provisions.
  • On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required.
  • Ad Hoc Tasks: Undertake additional duties as needed to support business requirements.

    Active Directory administration, user maintenance, and group configuration.
  • Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange).
  • Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint).
  • Multi-factor authentication setup (MS MFA, DUO).
  • VMware and HP hardware.
  • Apple hardware and macOS/iOS.
  • MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer).

    A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1/2ND Line Support Engineer to be based at their London office.

    This is a full-time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary.

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