Software Engineer: Developer Success About Speakeasy About the Role About You What should you know about us? Benefits and perks

We help API producers offer a Stripe-like developer experience for all their APIs, by creating and maintaining best-in-class developer surfaces like idiomatic, feature-rich SDKs, Terraform providers and docs. Great developer experience accelerates API adoption, reduces the burden on support and engineering, and paves the way for emergent use cases., As a Software Engineer responsible for Developer Success, you will bridge the gap between engineering and the developer community, ensuring that users have an exceptional experience with a focus on technical support, improving tools, and documentation.

• While everyone at Speakeasy pitches in on customer support, you will be a primary owner of technical outcomes, working closely with developers to resolve issues, troubleshoot bugs, and ensure a smooth, joyful experience with our products. (roughly 50% of role).
• You'll take the lead on crafting, updating, and refining documentation, tutorials, and guides, ensuring developers can easily access the information they need to use our products effectively. Your goal is to help create a seamless self-service experience for our users.
• Act as a technical liaison between our developers and internal engineering teams, providing critical feedback to influence product development and prioritize features that matter most to our customers.
• Collaborate with internal teams to build tools (e.g., Retool applications) that enable us to serve our customers more effectively. This may include automation, dashboards, or plugins that streamline support or enhance customer outcomes.
• You'll assist with feature releases, handle customer communications, and manage migrations to ensure smooth transitions and continued customer satisfaction.
• In addition to support, you'll directly contribute to product development by adding new features, fixing bugs, and working on other projects that directly impact the customer experience., Our team is split across PST and GMT timezones. This has its advantages and disadvantages. We follow async processes pretty well but it's not perfect. You'll help us get there
• We're a small team of 20. We are collaborative and supportive of each other, but believe in high ownership and autonomy
• We are ambitious, passionate about what we do, and seek to be exceptional. If you are looking for a place to clock in and out or to simply punch a ticket, we are likely not a good fit for you
  
  Be comfortable spending about 50% of your time diving deep into the technical details of our customers' APIs and SDKs. You've likely built or maintained APIs/SDKs within large teams, and are familiar with concepts like data serialization/deserialization, OAuth, authentication mechanisms, and webhook data payloads.
+ You are comfortable contributing to production code, working in a CLI environment, and are fluent in at least one of TypeScript, Golang, or Python.
• Have a high degree of empathy for customers, and can transition rapidly from understanding their "big picture" goals as well as get into the weeds of specific technical roadblocks
• Have excellent communication and customer management skills - whether it's via IRC, Slack, Discord, video or anything else. You sweat the details - from Slack messages to customers, to creating easy-to-understand docs
• Use your customer learnings to influence the product roadmap and craft high-impact docs, usage guides, and examples that ensure constant improvement in the customer experience
• Understand that customer support can be critical differentiator and not a chore. You are energized by helping customers be successful with Speakeasy
• Be comfortable working in a fast-paced and ambiguous environment. There will always be more things to do than hours in the day, but you know how to prioritize and work autonomously
• Ideally be located in London or the San Francisco Bay Area
  
  Unmetered PTO. We'll bug you if you don't take enough time off. This is a marathon, not a sprint.
• Team offsites and a travel budget to go to conferences and in person collaborations
• Best in class healthcare options covered at 100% for you and 90% for dependents
• 401K / private pension
• WFH Budget: choose your own perfect setup!