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Software Support Engineer

Kion Group, Banbury, Oxfordshire

Software Support Engineer

Salary not available. View on company website.

Kion Group, Banbury, Oxfordshire

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 15 Dec | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: fec1f953142a4b9a95b71af1e9aedf53

Full Job Description

Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. For this position, we're seeking those with experience working in a similar software / IT support role with the ability to support the team with the on-call requirements.

What we offer : About Dematic :

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact., Assumption of on-call duties in an international environment.

Service delivery manager for new and long-term existing customers.

Carrying out software support incl. documentation of incoming .service cases including a description of solutions.

Project collaboration in software projects (CS, MU, PS, IS).

International project commissioning and after-go-live support.

Service support for existing customers (WCS, MFC).

Experience with 24 / 7 on-call 2nd-level support

High level of service and customer orientation

Solution-oriented and analytical approach

Software affinity and experience in handling Software Applications

Knowledge of the automation environment / warehouse management systems

Knowledge of the logistics IT environment

Willingness to travel

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