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Specialist

HCL Technologies, City of Westminster

Specialist

Salary Not Specified

HCL Technologies, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 8 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7e241fb69e3e4ce2b806b8f0c4026fde

Full Job Description

DSS Engineer (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

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