Technical Product Manager - Platform Experience

We encourage you to apply if your qualifications and experience are a good fit for any of our openings. Your Role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, the TPM of eComms Surveillance will join the product team responsible for managing and evolving our surveillance product capabilities. You will be responsible for working with customers and internal stakeholders to define your product roadmap and for driving new surveillance products and features through the development process. Working closely with other Product Managers you will ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. You will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with customers, internal stakeholders, Team Leads, Architects, and UI/UX to ensure high quality designs are produced. You will attend daily stand-ups and other agile ceremonies, grooming your backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Your Job:

• Lead complex initiatives from requirements definition through delivery.
• Create, prioritize and communicate the roadmap for your team. Be the go-to expert and leader for new product enhancements.
• Collaborate with Sales, Support, clients, and other TPMs to define the teams backlog working through cross team dependencies as required.
• Lead initiatives through to delivery, supporting delivery of initiatives with minimal support & guidance from Group Product Manager.
• Translate customer needs into functional and non-functional requirements, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts to support development.
• Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase.
• Work with Engineering and other departments to actively seek feedback, remove obstacles blocking progress and ensure program is within schedule.
• Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Prioritize and groom team(s) backlog.
• Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards.
• Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.
  
  4/6+ years of experience as a Technical Product Manager or Product Owner.
• Experience working within a Financial Services regulated environment and/or similar compliance disciplines.
• Experience with Agile and Scrum development methodologies.
• Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills.
• Degree in Engineering, Computer Science or related technical field.
• Ability to communicate effectively with both technical and non-technical individuals.
• Flexible and practical problem solver, able to work effectively in a growing organization.
• Experience with a SaaS, messaging, or enterprise software company and/or background in software engineering preferred.
  
  For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .