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Technical Support Engineer

Precision, Charlbury, Oxfordshire

Technical Support Engineer

Salary not available. View on company website.

Precision, Charlbury, Oxfordshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 389b7037ab13439e819ca23bcb428dd5

Full Job Description

My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software.

This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance

Key Responsibilities

- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.

- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.

- Escalate complex issues to senior engineers or development teams for further resolution.

- Document technical solutions and maintain a knowledge base for future reference.

- Collaborate with internal teams (DevOps) to ensure customer satisfaction.

- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.

- Participate in ongoing training programs to maintain technical expertise.

- May provide on-site technical support to customers when necessary (depending on location).

The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:

- Strong understanding of computer hardware and software principles.

- Experience troubleshooting electronic devices and software applications.

- Excellent problem-solving and analytical skills.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

- Strong working knowledge of remote desktop tools is desirable.

- Strong working knowledge of Linux systems a plus

- Strong working knowledge of network infrastructure

- Experience with video surveillance systems and software a plus

Salary up to £36k DOE

Generous Company Pension Contribution

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