Technical Support Engineer- Azure IaaS

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
  
  Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc.
• Conceptual knowledge of Azure IaaS deployments and administration. Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux).
• Understanding of Virtualization concepts and virtual system administration.
• Must have worked in SAN, NAS, Hyper-V, VMWare, iSCSI environment.
• Good knowledge of networking concepts including TCP, IP, NAT, DNS and troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
• Proficiency in Mandarin Language is a must: confident in reading, writing and speaking.
• English Language: confident in reading, writing and speaking.
Minimum requirements: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience. Preferred Skills: Linux, OSS (preferred). Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.). Experience administering Linux (boot process, file systems, network device and protocol configuration). Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft's commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.