Time Off Co-ordinator - Birmingham - 12 month FTC

Working as part of EY's UK Talent Shared Services (UK TSS) centre, the Time Off coordinator will be responsible for processing all time off requests and sickness absence. The opportunity In this role, you will provide efficient and effective processing of HR administration within specific procedural and service guidelines. You will be responsible for the accurate and speedy processing of all leave of absence activity (family leaves, unpaid leave, sickness absence etc) in accordance with agreed key performance indicators, and the coordination of this information for the precise processing of payroll activity. You will have the opportunity to develop professional working relationships with key Talent stakeholders including HR Business Consultants and other operational contacts. You should be committed to your own personal development through completion of appropriate learning, and the development of the team by identifying potential process improvements. You will also have the opportunity to contribute to wider Talent Shared Services and HR projects and initiatives. Your key responsibilities

• Deliver excellent service in line with leave of absence processes and ensure service level agreements are achieved. Follow work instructions to execute transactions of requests for time-off during employment.
• Undertake cyclical activity aligned to the annual operational calendar.
• Self-review that all process steps and payroll actions are fully completed to ensure accurate payroll processing and eradication of errors.
• Action housekeeping and other related reports, taking appropriate actions identified within the reports.
• Process administration in relation to employees requesting time-off including: sickness absence, maternity, paternity, shared parental leave and unpaid leave.
• Resolve queries initiated by the EY Help HR Contact Centre team that require further investigation. Ensure satisfactory closure of issues that develop into cases, and ensure any learning is taken on board.
• Maintain an up to date knowledge of current EY policy and process developments.
• Ensure compliance with the Firm's policies, best HR practice and employment legislation at all times.
• Regularly support the continuous improvement initiative.
  
  We are looking for people with previous administration experience, ideally within a service delivery environment.
To qualify for the role you must have:
• An ability to work to and enhance prescribed HR procedures
• Attention to detail and a focus on accuracy and quality
Ideally, you'll also have:
• Knowledge of operational HR systems
What we look for: We are looking for an enthusiastic individual with excellent communication and client service skills. If you have a strong interest in providing generalist HR administration, if you are a team player who supports your colleagues and you're committed to your own personal development, this role is perfect for you.

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that's right for you.
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.