Travel Care Coordinator

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself?

Interested in joining a great organisation with an employee offer and experience that rivals others?

Are you looking for a new challenge in Commissioning and Quality Assurance?
If so, please keep reading as you're just what we're looking for! The team… The Travel Care Team procure and manage taxi and minibus provision for children, young people and adults with additional needs to schools, colleges and day provision.

The team are responsible for the delivery of safe, high quality and best value transport provision to safeguard our vulnerable passengers and ensure that they arrive at school or college safe and ready to learn.

The team also includes two travel trainers who support young people to use public transport safely to reduce the pressure upon taxi provision and help individuals take greater control over their lives by being more independent and safer in the community.

About the role…. You must have English and Math's GCSE at a minimum Grade 4 or C or equivalent.

You will also have experience of working in a busy office environment with the ability to organise and prioritise work to meet deadlines.

You must be able to maintain a professional manner with excellent customer service skills, dealing with daily issues, complaints and concerns from parents, professionals, schools and contractors.

It is essential that you have working knowledge of information systems and computer packages including Outlook, Word, Excel. You should have experience of invoicing and cash handling preferably through Agresso.

You should also have knowledge of Special Education Needs relating to the procurement of transport and an understanding of Safeguarding children and adults' policies.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

A bit about Gateshead Council…
We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a high-quality service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What's in it for you?
You'll be paid a competitive salary plus additional allowances where relevant. You can save for your future by enrolling in our generous pension scheme.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
We'll give you access to a Co Wheels vehicle for work use, saving your petrol costs and wear to your vehicle.
You'll get a generous annual leave package starting at 26 days annual leave (+ 2 statutory days) for new employees, rising to 30 days (+ 2 statutory days) after 5 years continuous local government service. You will have the chance to purchase up to 10 additional holiday days per year (through salary sacrifice).
We'll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell Access to the Blue Light Card Scheme offering various discounts.
Access to generous flexi time system with the opportunity to take up to 2 flexi days per 4-week flexi period, depending on the needs of the service. We offer hybrid working, allowing colleagues to work remotely where appropriate if they wish to do so.
A robust Workforce Development offer with loads of opportunities for learning to progress your career and to enhance your knowledge in specific areas.

It's time to apply!
We're delighted that you want to come and work with us. Please read the full job profile to ensure that you meet the essential criteria for the post, as only applicants that meet the essential criteria as set out in the job profile will be shortlisted.