Venue Bookings Assistant - Full Time

The Senedd’s Venues and Events team ensures that Senedd estate customers have the best possible experience of our venues and venue support.
As the Venue Bookings Assistant, you will be responsible for corresponding with organisers during the application process for activities on the estate - which will include events and meetings.
You will work with a team to support the delivery of a high profile program of events to Senedd Members, their support staff, Commission staff, contractors, and the public.
You will also be working closely with the Events Officers, to deliver Member of the Senedd sponsored events and activities.
As well as supporting virtual, hybrid and in person activities, you would be consulting with Members and stakeholders, whilst providing organisations and charities with a platform for their causes.
The booking team play a vital role in advising customers on the best format for what they are looking to achieve, whilst liaising with high profile stakeholders, providing an exemplary service to be proud of., + Capture and record information about upcoming activities in a thorough and accurate way;
+ Work with team members to provide contact centre cover for phonelines and shared email inbox ensuring customers consistently receive a first-class service;
+ Provide well informed advice to customers regarding meeting and event spaces - which will include Senedd Members and support staff, Senedd Commission staff, and external customers;
+ Support the Parliamentary Events Team with administrative duties, customer relations, and record keeping;
+ Support delivery of activities on the estate, with leadership and guidance from the Parliamentary Events Officers;
+ Communicate with internal stakeholders to ensure their support when required - such as Interpretation, Security, Porters, and Audio Visual;
+ Provide support to the wider service, to maintain an organised workspace – including keeping a record of resources available for meetings and events;
+ Consistently follow established policies and procedures;
+ Record information accurately for corporate KPIs, You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

1. Experience of providing well informed advice to customers in a front line environment;
2. Ability to be concise and accurate when corresponding with stakeholders especially when resolving issues;
3. Experience of using Microsoft Excel, Word, and Outlook;
4. Excellent organisational skills, with the ability to action multiple tasks simultaneously and prioritise accordingly.

Welsh language criteria:
The language skills for this post have been assessed as follows:
+ Listening: Understand most job related routine and non-routine discussions and instructions (Level 4)
+ Speaking: Able to hold an extended conversation with a fluent speaker on most job-related routine and non-routine matters (Level 4)
+ Reading: Understand most job-related routine and non-routine text when standard language is used (Level 4)
+ Writing: Able to write job-related routine and non-routine text (Level 4)
These skills will be assessed as part of the selection process.

Alongside your salary of £23,781, Welsh Parliament contributes £6,889 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%