Ward Clerk

To liaise with a range of other health professionals and departments within the hospital ensuring the department interfaces efficiently with them.
To respect patient and staff confidentiality.
Attend and participate in regular team meetings for the ward and any others as required and to participate in discussions concerning ways to improve the provisions of service.
Raise any problems or queries with the Ward Manager/Charge Nurse or your line manager.
Ensure compliance with all Trust policies regarding absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness.
Use of computerised systems, an email facility, and a telephone voicemail system.
To open mail and action as appropriate.
Responding to telephone queries in a professional and courteous manner, redirecting to the appropriate person and escalating any issues to the Charge Nurse.
Maintaining the stock and supply of printed stationery to ensure constant availability for the nurses and doctors.
Greeting patients and visitors and notifying patients' nurse that there are visitors
To work closely with the discharge team in facilitating safe and efficient discharge processes.

Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work., Maintain casenotes in line with policy, arranging for casenotes to be merged where required.
Registering patients on Medway, transferring to other wards and discharging.
Updating patients' details on the electronic patient register (EPR) to a very high degree of accuracy.
Maintaining patient transfer book and updating patient status whiteboard where required.
Uploading "Friends and Family Test" patient feedback to the Meridian system.
Locating the whereabouts of casenotes and collecting as required.
Booking of interpreters, greeting upon arrival and referring to relevant staff.
Other supporting activities:
Maintain professional, friendly, customer focused relationships with patients on the ward
Stocking the leaflet rack
Liaise with the nurse in charge to establish priorities
Booking of volunteer services
To photocopy, collate and file reports, results and information sheets as requested.
Order stock on an ad-hoc basis with the Ward Manager.
Be responsible for reporting faults and maintenance problems within the ward and following up with Ward Manager/Nurse in charge.
Ensure that all communications are dealt with confidentially and discreetly and that a sensitive approach is used.
Training and Development
To be appraised annually as part of the Trusts Individual Performance review and Personal
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation

We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role.
The ideal candidate will have NHS experience and a flexible approach to work. They will take responsibility, without close supervision, for providing administrative support to the Emergency and Integrated Medicine Acute Wards. The post holder will answer telephone calls and redirect as necessary, carrying out their duties in a polite and professional manner. This is a patient facing role and will require an individual who has a calm demeanour and an ability to work in a dynamic environment.
The post will start as soon as possible.