Workforce Management Supervisor (Hybrid, London Office)
OpenTable, Inc., City of Westminster
Workforce Management Supervisor (Hybrid, London Office)
Salary not available. View on company website.
OpenTable, Inc., City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 24 Jan | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d8865a9751d1400abbc1322cf39f30b3
Full Job Description
- Participates in planning for off-line activities to support operations needs including training and meetings
- Monitor staffing levels to ensure consistent achievement of daily service levels and performance metrics by actively managing real-time activities. Consistently debrief on days of underachievement and implement opportunities for improving workflow processes
- Communicate and interact effectively with operations and leadership to provide information in a timely manner
- Monitor, coach, train, and provide constructive feedback to employees. Administer corrective or disciplinary action when appropriate and create personalized action plans for improvement
- Create, maintain, and ensure departmental policies and procedures are documented, communicated, and well organized
- Serve as the owner of Outage Management for Support globally
- Manage special projects as assigned by Leader
Uses independent judgment requiring analysis of variable factors and determine the best course of action - Ability to handle multiple competing priorities and deadlines with attention to detail
- Strong understanding of OpenTable's business, core values, and goals
- Ability to lead and partner successfully with agents, leadership, and other teams
- Strong analytical, verbal and written communications skills
- Ability to manage multiple, complex, on-going tasks and projects
- High level of integrity, judgment and follow through
- Strong coaching, people, and leadership skills
- Promote Change/ Transformation: Manage change and transformation to deliverables
- Remain flexible and adaptable to effectively manage a global team across multiple time zones, ensuring clear communication, cultural sensitivity, and seamless collaboration, 2-3 years of Workforce experience and/or 2-3 years of experience leading teams in a contact center
- Proven success with building, leading, and motivating a team
- Strong analytical and behavioral problem solving skills
- An understanding of contact center KPIs
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. In this role, you will: - Build and lead a team of Real Time Specialist and Workforce Schedulers globally
You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays - One Celebration Day per calendar year
- Private Health & Dental and Life Insurances
- Employee Assistance Program (EAP)
- Pension Fund
- Gym Discount
- Bike2Work
- Season Loan Ticket
- Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
- Perkbox & Booking.com business discounts
Relevant jobs
- Call / Contact Centres Jobs in Bexley, Bexley
- Call / Contact Centres Jobs in Bexleyheath, Bexley
- Call / Contact Centres Jobs in Bromley, Barnsley
- Call / Contact Centres Jobs in Bromley Common, Bromley
- Call / Contact Centres Jobs in Camden Town, Greater London
- Call / Contact Centres Jobs in City of Westminster
- Call / Contact Centres Jobs in Croydon, Cambridgeshire
- Call / Contact Centres Jobs in Ealing, Ealing
- Call / Contact Centres Jobs in Enfield, Hyndburn
- Call / Contact Centres Jobs in Greenwich, Amber Valley
- Call / Contact Centres Jobs in Hackney
- Call / Contact Centres Jobs in Hammersmith and Fulham, Hammersmith and Fulham
- Call / Contact Centres Jobs in Harrow
- Call / Contact Centres Jobs in Hillingdon, Hillingdon
- Call / Contact Centres Jobs in Hounslow
- Call / Contact Centres Jobs in Islington, Leeds
- Call / Contact Centres Jobs in Kensington and Chelsea, Kensington and Chelsea
- Call / Contact Centres Jobs in Kingston upon Thames
- Call / Contact Centres Jobs in Lambeth, Lambeth
- Call / Contact Centres Jobs in Lewisham
- Call / Contact Centres Jobs in Merton, Oxfordshire
- Call / Contact Centres Jobs in Orpington, Greater London
- Call / Contact Centres Jobs in Richmond upon Thames
- Call / Contact Centres Jobs in Sidcup, Greater London
- Call / Contact Centres Jobs in Southwark
- Call / Contact Centres Jobs in Sutton, Doncaster
- Call / Contact Centres Jobs in Tower Hamlets, Tower Hamlets
- Call / Contact Centres Jobs in Twickenham, Greater London
- Call / Contact Centres Jobs in Wandsworth, Wandsworth
- Call / Contact Centres Jobs in Wimbledon, Greater London
Similar jobs for you
Director - International Real Estate
Salary not available. View on company website.
AT&T,
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 29 Jan
Immigration Paralegal
Salary not available. View on company website.
Fragomen LLP,
- Full time
- Permanent
Apply on company site
Posted 6 days ago, 7 Feb