The successful candidate would deal with all aspects of Council Tax Including keeping records up to date and accurate (granting of all relevant discounts, exemptions, etc.) and dealing with the recovery and enforcement of unpaid taxes. Specific duties will include:

To establish liability, entitlement to exemptions, discounts and relief's in accordance with legislation, regulations and case law.
To negotiate arrangements in line with the payment arrangement policy and determine appropriate course of action to collect and recover local taxes.
To contribute to the continuous improvement of performance in the administration of council tax and business rates.
To respond accurately to routine correspondence, including emails, using Plain English and within specified timescales.
To liaise with other sections, services or external agencies/organisations, e.g., Valuation Office Agency , Citizens Advice Bureau, Enforcement Agents etc., For this role the successful applicant must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements:
Identity Check
National and Immigration Status
Employment History Form (last 3 years) - attached
Disclosure Scotland check/verification of Criminal Record (unspent convictions only) - At this stage you will be requested to complete an application. In order that the interviewing officer may verify the required documentation to process the check, you are requested to produce at interview a number of documents as detailed on the attached list.

You should have excellent literacy and numeric skills including mathematics and English to GCSE or equivalent and experience of working in a customer service environment. Experience of working in a council tax and or debt collection environment would be preferable but not essential., This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development., Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.