Branch Manager

Are you a dynamic leader with a passion for logistics? Do you thrive in a fast-paced environment? If so, Kuehne+Nagel is looking for a dedicated and talented Branch Manager to oversee our Birmingham site. Leading the Customer facing team, you'll drive our local customer and employee experience and make a significant impact on our growing business!, As the Branch Manager for our Birmingham location, you will be responsible for overseeing the customer service team for both air and sea logistics. You will manage a diverse team, ensure customer satisfaction, and foster a culture of continuous improvement. Your strategic leadership will be crucial in maintaining and expanding our market presence.,

• Driving local growth and Customer experience
• Maintain a thorough understanding of the Birminghamlogistics market and industry trends.
• Build and maintain relationships with key stakeholders,including customers and internal teams.
• Ensure high levels of customer service and satisfaction.
• Drive the employee experience on site, inline with ourRoadmap goals
• Work closely with customers to meet their needs and supporttheir growth.
  
  Utilise your 5+ years of experience in customer service andstakeholder management to drive growth, Proven experience in logistics, with a background in both sea and air logistics being beneficial.
• Extensive Management experience, with a strong track record of leading large teams.
• Excellent communication and stakeholder management skills.
• Strong understanding of the logistics market in Birmingham and surrounding areas.
• Ability to host and lead effective townhall meetings.
• Experience in customer service or sales is highly desirable.