Business Support Manager

As a Business Support Manager, you will lead and manage a team to provide high quality business support activities to achieve service objectives. You will ensure effective relationships are built across key frontline and support services, resulting in a business support team that is responsive, efficient, and of a consistently high standard. You will take a lead role in the following areas:

• Administration: Manage business support activities such as Personal Assistant/Executive level support to senior leadership.
• Development of teams and individuals in the use of digital tools.
• Develop systems and processes to ensure efficient and effective governance is in place.
• High quality relationship management with a range of stakeholders, developing credible professional relationships and a strong reputation for excellence., Provide proactive leadership and management of a team to deliver high-quality, responsive, and efficient business support services.
• Act as an effective business partner, ensuring robust relationship management and flexibility to meet business needs and priorities.
• Promote clear direction and communication, strong workforce and succession planning, and active staff development.
• Manage allocated budgets effectively, ensuring compliance with Council requirements and minimizing risks.
• Ensure effective governance and compliance, providing advice and support for political governance and data protection laws.
• Lead a team to investigate and coordinate queries, compliments, and complaints, and identify proposals for service improvement., Be part of a forward-thinking team dedicated to improving business support services.
• Opportunity to lead and develop a team, making a real impact on service delivery.
• Commitment to continuous professional development and career progression.
If you are ready to take on this exciting challenge and make a difference in our organization, we would love to hear from you! For any informal enquires please contact: viki.sullivan@birmingham.gov.uk You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Interviews for this post will take place in-person. Shortlisted candidates will be provided with further information.

Are you a dynamic leader with a passion for driving excellence in business support services? Do you thrive in a fast-paced, performance-driven environment? If so, we have an exciting opportunity for you to join our team as a Business Support Manager.,
• Educated to graduate degree level or equivalent experience in a management role.
• Demonstrable willingness to undertake continuous professional development.
• Experience in planning, managing, and monitoring resources, including recruiting, training, and developing staff.
• Proven ability to manage and implement service improvements and monitor progress against objectives.
• Strong knowledge of performance management principles and relevant legislation.
• Excellent communication skills, both oral and written, with the ability to build relationships with a wide variety of professionals.
• Proficient in using Microsoft Office standard packages and other relevant programs.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.