Cardiology Diagnostics Patient Administration Manager

Our clerical team is essential to the efficient running of the cardiology diagnostics department. The successful candidate will lead and manage the clerical team, and be responsible for ensuring the smooth running of all clerical and administrative functions of the department. They will work alongside the departments senior clinical leaders to monitor diagnostic waiting times, ensuring that resources are used efficiently and effectively in order to match clinical demand., + Manage clerical and administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the cardiology diagnostics service.
+ Lead and develop the clerical and admin team
+ Validate patient pathways to ensure compliance with national diagnostic and 18 RTT targets
+ Management of the departmental booking system
+ Complete data returns related to DM01
+ Monitor clerical KPIs

We are looking for an organised, proactive, computer literate individual who is able to work well under pressure, work well on their own initiative, but also work well as a team.
A thorough knowledge and understanding of diagnostic pathways and 18 RTT targets is essential for this role, as well as experience of validation and waiting list management. In addition, the applicant must have excellent communication skills, and the ability to prioritise their own workload in a fast paced, ever changing environment.

The department currently provides outpatient services at both City Hospital and Sandwell Hospital sites and carries out a variety of procedures on patients with known or suspected cardiac conditions. The successful candidate will work over both sites and will also be required to rotate to our third site, the Midland Metropolitan University Hospital., Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH . If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve lives

NHS AfC: Band 5
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department., Please refer to the attached Job Description and Person Specification for full details of this role.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.