Client Relationship Executive

We are offering an exciting opportunity to join our Sales Team as a Client Relationship Executive, focusing on managing key accounts. In this role, you will be responsible for supporting and maintaining existing client relationships while identifying opportunities to expand our engagement with customers where our presence is currently limited. The goal is to broaden the range of services or increase the number of sites served. There are excellent opportunities for growth, with potential progression to a Client Relationship Manager position, where you will manage your own portfolio of clients. This is primarily a desk-based role, based in our Chelmsford Head Office, involving virtual meetings via Teams, with occasional travel to client sites or office facilities as required., In this role, you will efficiently support the Sales team and the broader organisation to meet both internal and client objectives. You will take ownership of various client-focused tasks, including managing the Client Support, Key Account, Removals, and Drone email inboxes, while also handling direct email enquiries. Regular communication with clients and customers will be key, and you'll have the opportunity to identify and leverage cross-selling opportunities, offering solutions for both new and existing sites. Additionally, you will work closely with internal departments to finalise new ANPR installations or new site solutions. You'll attend regular client meetings, including occasional on-site visits, to address concerns, support objectives, and strengthen relationships. This role also involves managing live trackers to ensure visibility and transparency for key account management. You will provide administrative support for the Drone Team, including handling P&L, logistics, planner management, and spot checks on reports. Furthermore, you will handle actions and follow-ups from regular Teams meetings with key accounts, and assess opportunities using the web-based platform Datcha to support the Sales team. Key Task Activities:

• Periodic Reporting: Lead non-financial periodic reporting, including forecasting, budgeting, and identifying risks and upselling opportunities.
• Trackers: Maintain and update live trackers for each account to keep records of ongoing projects and installations.
• Mailboxes and Meetings: Manage daily mailboxes and share meeting notes or minutes with the Client Relationship Manager and clients.
• Project Management: Ensure all projects are delivered on time, meeting client and internal expectations for new sites or initiatives.
• Complaints Handling: Investigate and resolve complaints, providing clear resolutions to maintain excellent client service.
• Sales Support: Drive forward sales opportunities and support new site delivery, ensuring seamless service for clients.
• Process Knowledge: Understand internal processes and systems, particularly related to GDPR, BPA, and PCN processes, using this knowledge (or post-training) to support your role.
• Client Interaction: Engage confidently with both internal departments and external clients through email, Teams, and in-person meetings.
• Development Opportunities: This is a fast-paced role with plenty of learning and development opportunities, but it requires a self-motivated, conscientious individual who is eager to learn.
• Independence and Teamwork: Work independently while also collaborating closely with the Client Relationship Manager to align tasks and projects with account-specific goals.
• Problem Solving: Be proactive in resolving issues, demonstrating confidence and excellent problem-solving skills.
• Attention to Detail: Show strong attention to detail, multi-tasking capabilities, and a commercial focus.
• Improvement Focus: Identify and lead areas for improvement in processes and services.
• Client Requests: Handle special client requests by gathering information from different departments and compiling reports.
• Signage Requests: Manage requests for damaged or additional signage from either operations or clients.
• Miscellaneous Tasks: Assist in various activities such as dealing with abandoned vehicles, drone operations, and the sale of parking spaces.
  
  Have strong organisational & grammar skills
• Customer focused, with excellent communication skills - both written and verbal
• Competent in MS Office including Word, Excel and PowerPoint - Intermediate/Advanced level
• Comfortable with web-based back-office systems
• Be able to prioritise and manage own tasks
• Excellent attention to detail
• Be a team player
• Be pleasant, professional and proficient
  
  Horizon Parking Ltd, part of the Horizon Group, is one of the UK's leading providers of parking management services, with operations across over 2,500 car parks nationwide.
We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

£30,000 per annum - 37.5 hours per week - Annual company Bonus Scheme. - Penfold Pension. - Statutory Sick Pay. - 23 days holiday plus bank holidays. - Additional 1 day's holiday for your birthday week. - Health care cash back scheme. - Mental Health and Well Being Programmes (EAP). - Employee discount scheme. - Cycle to Work scheme. - Enhanced paternity leave. - Employee of the Month Awards. - Yammer monthly lottery. - Regular ad-hoc monetary recognition.