Client Relationship Executive

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources! Why Do We Want You? We're looking for a detail orientated Client Relationship Executive to oversee and manage the arrangement and scheduling of inhouse courses and client relationship services for Mercia's key accounts in a proactive and timely manner ensuring slick processes and quick turnaround times and excellent client service. Please note: We shortlist all applicants who meet the essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please contact our Talent Acquisition team via the contact details provided on our website! Job purpose, tasks and responsibilities: You will be responsible for:

• Working with our Key Account Managers on some of the top spend accounts in the business.
• Managing diaries for Mercia's consulting and lecturing staff.
• Forging and maintaining professional and helpful relationships with our external clients and helping them make the most of Mercia's services.
• Setting up and managing consultancy visits and lecturing appointments for Mercia's staff and subcontractors.
• Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients., The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
• Please note that this role may remain advertised until an offer of employment has been made.
#LI-Remote

You will be working closely with our key account clients to build relationships and rapport, working in a team who are passionate about client care and delivering excellent customer service. What's the Most Challenging Thing About This Role? This is a busy and fast paced role, and you will need to be highly organised and be able to prioritise with strong communication skills. You will be joining the team as they enter into a digital transformation as a new system will be introduced, which, in turn will create new processes and ways of working for you to take onboard. Essential and desirable capabilities: We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes... To be successful in this role, you must have:
• Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional Skills Strong ICT skills and exposure to different system
• Ability to negotiate with others and seek resolutions
• Excellent interpersonal skills with the ability to work with minimal supervision.
• Extensive experience in diary scheduling and diary management
• A good understanding of the accountancy industry and key compliance requirements for firms (desirable, not essential)
• Experience in the same or similar role
To be successful in this role, it would be great if you have:
• Experience in using CRMs
We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Before you go....

Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries. With a commitment to integrity, inclusivity, and professional development, we're dedicated to helping individuals and businesses achieve their highest potential. Wilmington plc is a global organization driven by shared values and a culture of support and respect. Find What You're Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us to achieve more in your career, with mutual respect, support, and fair rewards.